Emma Mattress Reviews, Customer Service, Warranty & Key Information
Looking for reliable reviews about Emma Mattress? Find all the essential information here: warranty, customer service, returns, delivery times, and our independent audit.
Founded in 2015, Emma is a German brand specializing in the design of innovative mattresses and bedding products, combining comfort, technology, and affordability.
Category: Bedding and Sleep
🛏️ Description
Emma offers a range of mattresses and sleep accessories that combine comfort, innovation, and ergonomic support to improve sleep quality. Designed in Germany and laboratory-tested, Emma products aim to deliver restorative sleep through high-performance materials and exclusive technologies. The brand targets those seeking durable, comfortable bedding adapted to all types of sleepers.
📞 Emma customer service
- By e-mail: support@emma.fr
- Via the contact form : https://www.emma.fr/contacts
- Via the live chat (bottom right of the website)
- By Phone : +33 978468667
Customer service hours :
🕘 Monday to Friday, 9:00 AM – 6:00 PM
🚚 Delivery times from Emma
- 5 to 10 business days
Emma offers free Standard delivery to your door and Premium delivery to the room of your choice.
🔄 Returns and Refunds
Emma offers a 100-night trial for its mattresses. If you're not satisfied, the return is free and you’ll receive a full refund.
For certain products like pillows, the trial period is 30 days.
Products must be in good condition.
Detailed conditions here: https://www.emma.fr/droit-de-retractation/
✅ Emma mattress guarantee
Emma mattresses come with a 10-year warranty. More information here: https://www.emma.fr/garantie/
📱 Social networks
🛏️ Description
Emma offers a range of mattresses and sleep accessories that combine comfort, innovation, and ergonomic support to improve sleep quality. Designed in Germany and laboratory-tested, Emma products aim to deliver restorative sleep through high-performance materials and exclusive technologies. The brand targets those seeking durable, comfortable bedding adapted to all types of sleepers.
✅ Emma mattress guarantee
Emma mattresses come with a 10-year warranty. More information here: https://www.emma.fr/garantie/
📱 Social networks
📞 Emma Customer Service
- By e-mail: support@emma.fr
- Via the contact form : https://www.emma.fr/contact/
- Via the live chat (bottom right of the website)
- By Phone : +33 978468667
Customer service hours :
🕘 Monday to Friday, 9:00 AM – 6:00 PM
🚚 Delivery times from Emma
- 5 to 10 business days
Emma offers free Standard delivery to your door and Premium delivery to the room of your choice.
🔄 Returns and Refunds
Emma offers a 100-night trial for its mattresses. If you're not satisfied, the return is free and you’ll receive a full refund.
For certain products like pillows, the trial period is 30 days.
Products must be in good condition.
Detailed terms here : https://www.emma.fr/droit-de-retractation/
🌟 Customer Reviews and Testimonials on emma.fr
According to verified review platforms:
- Trustpilot: Emma is rated 3.9/5 based on over 63,000 reviews : See reviews on Trustpilot
- Igraal: Rated 4.5/5 by over 2,100 verified customers : View on Igraal
Ratings recorded as of May 2025
🔍 Saferbuy Independent Audit
Emma has undergone an audit conducted by Saferbuy. The tested products meet our standards for quality, reliability, and transparency. We evaluated the full customer experience: from ordering to delivery, as well as the accuracy of product descriptions, ease of use, and compliance with the claims made on the brand’s website.
The following Emma products have been audited by Saferbuy and meet our quality standards:
🛏️ FAQ – Emma Mattress
Emma offers a 100-night trial period for its mattresses. If you're not satisfied, you can return the product free of charge for a full refund.
If the mattress doesn't suit you, you can return it free of charge during the trial period. Simply visit the Emma returns portal to arrange your return.
You can contact Emma by e-mail at support@emma.fr, via the contact form on their website, by online chat or by phone free of charge on +33 978 468 667.