About Us
At Saferbuy, we conduct comprehensive evaluations of customer experience and products by analyzing every stage of the purchasing process, from online product presentation to delivery and reception. Our tests, carried out in real-life conditions, are based on careful observations of the entire customer journey, without involving long-term or laboratory testing. For more details on our evaluation protocol, click here.
Transparency and Funding:
We do not receive any commission from the sales of the products we evaluate, nor from affiliate links to Brands’ websites. The manufacturers of the products we test provide them to us free of charge. We are compensated for conducting customer experience audits and for the use of our Saferbuy badge. We emphasize that this compensation has no influence on the objectivity or outcomes of our evaluations.
To read our full transparency policy, click here.
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Overview of test results
Getting started
Proofing
Quality-Price ratio
Packaging and contents
Getting started
Proofing
Quality-Price ratio
Packaging and contents
Benefits |
✔️ 100-night trial, free delivery and returns |
✔️ Timeless, uncluttered design |
✔️ Premium base and storage solution |
✔️ Easy assembly |
✔️ OEKO-TEX-certified fabric |
✔️ 2-year warranty |
Inconveniences |
| ✖️ Assembly instructions only available online, no paper version included in the package. |
Today we take a look at the Select Bed from Emma. This bed with box spring is specially designed to maximize sleeping comfort and improve mattress breathability. It is available in 2 colors, with or without headboard, and with optional storage solutions (up to 4 large roll-out drawers).
Equipped with a sturdy frame and a quality wooden base, it rests on 9 feet to ensure stability. It is available in 7 different sizes, making it adaptable to a variety of bedroom spaces.
The Emma Select Bed is a complete bed featuring an upholstered frame covered with OEKO TEX class 1-certified fabric, which guarantees that the textiles do not contain substances harmful to human health.
Benefits |
✔️ 100-night trial, free delivery and returns. |
✔️ Timeless, uncluttered design |
✔️ Premium base and storage solution |
✔️ Easy assembly |
✔️ OEKO-TEX-certified fabric |
✔️ 2-year warranty |
Inconveniences |
| ✖️ Assembly instructions only available online. No paper version included in the package. |
The product appears to match the descriptions provided by the brand, both in terms of materials and available options. Assembly is straightforward, consistent with the instructions. With its thoughtful design and transparent communication, the Emma Select Bed meets the quality standards defined by our independent institute Saferbuy and is awarded our badge.
After a thorough inspection, the product appears to be in line with the descriptions provided on the brand's official website. The stated elements — materials, dimensions, and available options — match what is presented online. Additionally, the assembly was straightforward, in accordance with the provided instructions.
Overall, the Emma Select Bed offers a good balance between comfort and adaptability. Its simple and sleek design can meet a variety of sleep needs. The brand stands out for its generally transparent communication, both in the product description and visuals. As such, this model meets the quality criteria set by our independent institute, Saferbuy. The Emma Select Bed is awarded the Saferbuy badge.
The test
1. General Information
We received the Emma Select Bed for a practical test and evaluated it carefully. Saferbuy is an independent testing institute. We do not receive any commission on the sales of the products we evaluate. Brands pay to have their customer experience audited and to use our Saferbuy badge, with no influence on our evaluations.
Our evaluation covers the entire customer journey, from product presentation to delivery and receipt. We also analyze the packaging, user experience, and after-sales service, while providing a value-for-money rating compared to other players in the market.
The evaluations are based on a point system, with a maximum of 100 points per section. The final score is the average of the sections, weighted according to their importance. The details of our evaluation process are available on our website.
2. Delivery (out of 100 points)
ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.
Criteria | Remarks | Points obtained |
Delivery times | The announced delivery times (5-10 days) are respected, we received our parcel in 7 days. We were kept informed of every stage in the delivery of the parcel. | 50/50 |
Package condition on receipt | Packages intact. For this product we had a total of 5 parcels. | 10/10 |
Package tracking communication | We received an e-mail a few hours after our order giving us the tracking number with all the necessary information. We received an e-mail and sms at each stage of the progress of our parcel. For the final stage, we first received an e-mail informing us that the delivery appointment was between 8am and 1pm. Then a second one informing us that the delivery was between 8am and 10am. During the final delivery phase, we receive a message informing us that the delivery will take place between 9 and 10 am. What's more, you can follow the delivery driver's progress in real time on the map. There's also the option of rescheduling a delivery, free of charge, if the schedule doesn't suit you. | 40/40 |
Total | 100/100 |
*The maximum number of points is 100.
Nous avons observé un processus de livraison satisfaisant. Le numéro de suivi nous a été communiqué de manière claire, avec un accès facile à l’application de suivi et aux informations détaillées concernant l’état de notre commande. Les délais de livraison ont été respectés, avec une réception de la commande sous 7 jours. Les colis sont arrivés en bon état. Le jour de la livraison, nous avons pu suivre l’avancée du colis en temps réel grâce au suivi en ligne, et observer le parcours du livreur sur la carte.
3. First impressions, packaging and contents
ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?
Criteria | Remarks | Points obtained |
Product protection | No visible damage to packaging. Cartons provide perfect protection for the product. Suitable for delivery and online sales. Following our situation test (pressure, scratch, shock and humidity resistance test), the cartons proved their resistance and the product inside was not damaged. The most sensitive parts were wrapped in bubble wrap. | 100/100 |
Packaging durability | Unnecessary packaging waste has been avoided. Recyclable and non-recyclable plastics have been used for packaging. | 77/100 |
Package contents | All product parts and accessories are present as described. The items inside the boxes are properly protected: bubble wrap, reinforced cardboard corners, straps to limit part movement, and polystyrene sheets to absorb shocks. | 100/100 |
Operating instructions and user guide | Presence of a QR code on 1 of the 5 boxes that redirects to an online assembly guide. No paper assembly guide in the packages. The brand's eco-responsible approach is to be commended, but the fact that the instructions are only available online and not very visible, as they're only on 1 box, may also be a drawback for some consumers, particularly those with poor eyesight or who don't know the purpose of a QR code. This element may go unnoticed, and consumers may mistakenly think that no assembly guide is included. Please check carton no. 1. | 80/100 |
Total | 89/100 |
*The maximum number of points is 100.
The Emma Select Bed customer experience begins the moment you receive the package. The packaging is carefully designed and reinforced, demonstrating the special care taken to protect the product. Unnecessary packaging waste is avoided as far as possible, although recyclable and non-recyclable plastic is used to ensure compact, moisture-proof delivery.
Upon opening the packaging, the received items appear to match the description on the product page. The various parts of the bed are well organized and protected, suggesting attention to transport safety and ease of unpacking.
Opening the package is a pleasant experience, everything is organized and no part is missing. These packaging details reflect Emma's commitment to customer satisfaction. All this contributes to a very positive first impression, promising an equally satisfying user experience.
4. Getting started
ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Remarks | Points obtained |
Product appearance | The visual aspect of the product meets our expectations, with no visible defects. The bed received corresponds to the images and photos on the site, with a precise color match, here in dark gray. | 100/100 |
Size, dimensions, ingredients and composition | The dimensions are respected, which is an important criterion for a bed. The composition indicated on the website corresponds to the composition indicated on the product labels: 100% OEKO-TEX-certified polyester with foam padding for the frame and headboard. | 100/100 |
Getting started | After a week's use, we found no problems whatsoever. The bed remains perfectly stable and makes no noise when moved. It shows great stability, superior build quality and seems designed for long-term durability. | 100/100 |
Well thought-out product? installation, uninstallation? | The packaging has been designed for ease of transport, divided into 5 packages, making each piece easier to move to your home, open, and install. This bed can easily be moved around a stairwell, as it arrives disassembled, divided into 5 reasonably-sized cartons. Side pockets provide additional, practical storage integrated into the bed frame, ideal for a phone or pocket book. Finally, storage solutions are offered on the product page: drawers on castors adapted to the height and design of the bed. Installation of the bed takes around 1 hour and is accessible to all (no strength required). | 100/100 |
Total | 100/100 |
*The maximum number of points is 100.
The Emma Select Bed is carefully crafted and finished to a high standard. Its simple yet sturdy design is accompanied by practical details such as anti-scratch glides under the feet to protect the floor, and glides to install behind the headboard to protect the wall. The bed's stability is also noteworthy, suggesting good product durability.
Emma also offers a 2-year warranty on this model and a 100-night trial period. Overall, the review of the Lit Select reveals that it is a well-designed product, impressive in its quality and ingenuity. Easy to assemble (about 1 hour with two people), it also stands out with its practical storage pockets on the sides, a welcome addition.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are the marketing arguments and advertising promises well-founded?
Arguments | Remarks | Points obtained |
Easy assembly | This argument is confirmed: we assembled the bed easily in 1 hour. No strength is required to assemble the bed, and anyone can do it. On the other hand, the fact that the assembly guide is only available online can be a drawback. The QR code on carton 1 can easily be overlooked. You can find it by clicking here. | 100/100 |
Timeless, uncluttered design | The product received corresponds to the photos on the website. | 100/100 |
Premium base | The Select bed is made up of 18 solid wood slats, providing a stable, resistant base for the mattress. | 100/100 |
Storage solution | Emma offers a storage solution with optional rolling drawers, available in sets of 2 or 4 to complete the bed. At the time of our evaluation, two drawers were supplied. They are functional, well-suited to the bed's design and easy to assemble, with screws already pre-installed. | 100/100 |
2-year warranty + 100-night trial period | These guarantees seem to be respected by the brand. You can consult them by clicking here. | 100/100 |
| Perfect for all rooms | The bed is available in 7 sizes and two colors, with or without headboard, offering great flexibility to adapt to different types of bedrooms, from children's to adults', and from small to large rooms. On delivery, the bed arrives in 5 pieces, and we found no difficulty in transporting the box spring, whether in a house or an apartment. | 100/100 |
Is the product described on the product page identical to the product received? | At the end of our testing period, the Lit Select presents a well-crafted design and quality materials. Overall, the product seems to align with the descriptions provided on Emma's product page, with the key elements highlighted by the brand being generally upheld.
| 100/100 |
TOTAL | 100/100 |
*The maximum number of points is 100.
The product description on the brand's website is faithful to the product received, the design and photos and the accessories represent the product well, the external colors of the bed are as shown in the photos.
Suitable for all types of bedrooms, this product offers maximum comfort, and we didn't find any drawbacks during the practical test.
Another important aspect is the noise: there is no noise when moving or changing position. Even with stronger movements, it remains completely silent without compromising sleep comfort.
In summary, the Emma Lit Select strikes a good balance between comfort, design, and durability. The brand provides clear and consistent information about its product, both in terms of description and marketing.
6. Quality-price ratio and consumer reviews
ℹ️ In this section, we analyze prices in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.
Arguments | Remarks | Points obtained |
Quality-price Ratio | The price of the bed is an average price for a bed of this quality with all its accessories. Its quality is clearly demonstrated in our tests. Which justifies this excellent rating. Competitors' prices are slightly lower, but they don't offer as many storage accessories and such high quality materials. | 80/100 |
Customer rating analysis | The product boasts a 4.4/5 rating on Emma's official website, based on over 365 customer reviews, demonstrating high overall satisfaction. The brand also scores 3.9/5 on TrustPilot, which remains a strong indicator of consumer confidence. These ratings reflect the brand's commitment to quality and customer satisfaction. In addition, Emma is among the most highly rated brands on TrustPilot in the bedding sector, underlining its impact and popularity with consumers. | 85/100 |
TOTAL | 82/100 |
*The maximum number of points is 100.
On the official Emma brand website, consumers rate the product as good, giving it an average of 4.1/5 stars.
On the negative side, many customers report that the bed is sold without an assembly manual. Some complained of delays in delivery.
Loved by many customers for its comfort and sturdiness, this bed also exceeds many expectations. The bed is considered very comfortable and of good quality by many customers.
In our practical comfort test, we were able to confirm that the bed really does fit into any bedroom, and is easy to assemble. It offers a timeless design and good support for your mattress with its raised edge.
In short, before ordering, it's important to note that delivery delays can sometimes occur. In addition, feedback concerning the absence of an assembly guide seems to stem from a misunderstanding on the part of some customers. In fact, the guide is available online and can be accessed via a QR code printed on carton no. 1. Overall, the product stands out for its comfort, modularity and good value for money, offering a positive experience despite these few logistical points.
For equivalent products, we found prices up to over €1,000. We can see that the price of Emma's Select Bed is average for its category. For the quality and performance received, it's very good value for money.
7. Evaluation of after-sales service
ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.
Getting in touch was very easy: on the brand's website, there's a chatbox in the bottom right-hand corner, which starts with a questionnaire generated by artificial intelligence. We are then redirected to a customer support person. The brand can also be contacted by email and responds within 1 working day, so it's very responsive.
During our evaluation, we contacted Emma's customer service by phone. There was no waiting, and we were immediately able to speak with an advisor who answered all our questions clearly and in detail. He gave us pertinent advice and confirmed the 100-day trial policy. We particularly appreciated the professionalism of the person we spoke to, who was able to provide us with precise and useful information, which greatly facilitated our approach.
Emma is fully committed to the durability of its products, offering a 2-year warranty. This guarantee testifies to their confidence in the quality of their beds and their commitment to their customers. As for the 100-night trial, simply contact their support team to initiate a free return if the product is not suitable. This simple, no-cost process reflects Emma's focus on customer satisfaction and the transparency of its commitments. All these conditions are detailed in the general terms and conditions of sale, available on the Emma website.
The customer support team scored 100/100, as they were very easy to contact and very responsive. They were able to answer all our questions, and we'd like to add a little extra for the quality of their advice and product selection, which is very rare in e-commerce.
8. Conclusion and overall score
Criteria | Weighting | Points Obtained |
Delivery | 10% | 100 |
Packaging and contents | 10% | 89 |
Waiting and getting started | 10% | 100 |
Practical test and brand promises | 35% | 100 |
Customer rating analysis | 10% | 85 |
After-sales service analysis | 10% | 100 |
Quality-price ratio | 15% | 80 |
TOTAL | 94/100 |
*The maximum number of points is 100.
94 out of 100, a rating considered very good by our label. The test period took place in 11/24 and can be found in our database under license number 2024820. Further information on our test procedure can be found at saferbuy.fr
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How does SaferBuy evaluate products?
Our tests are carried out exclusively under real-life conditions, enabling us to examine each product's features in detail. Find out more about our testing methods, click here.
