About Us
At Saferbuy, we conduct comprehensive evaluations of customer experience and products by analyzing every stage of the purchasing process, from online product presentation to delivery and reception. Our tests, carried out in real-life conditions, are based on careful observations of the entire customer journey, without involving long-term or laboratory testing. For more details on our evaluation protocol, click here.
Transparency and Funding:
We do not receive any commission from the sales of the products we evaluate, nor from affiliate links to Brands’ websites. The manufacturers of the products we test provide them to us free of charge. We are compensated for conducting customer experience audits and for the use of our Saferbuy badge. We emphasize that this compensation has no influence on the objectivity or outcomes of our evaluations.
To read our full transparency policy, click here.
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Overview of test results
Getting started
Proofing
Quality-Price Ratio
Packaging and contents
Getting started
Proofing
Quality-Price Ratio
Packaging and contents
Benefit |
✔️ 100-night trial, free delivery and returns |
✔️ Customizable comfort |
✔️ Adjustable height (3 layers of removable foam) |
✔️ Optimum neck support |
✔️ Washable cover |
✔️ 2-year warranty |
Inconveniences |
| ✖️ No major inconvenience noted |
Having received and examined the Original Premium pillow from Emma, we can confirm that it is designed to offer customizable comfort. Thanks to a three-level structure, its height is adjustable, adapting to the preferences of each user.
The pillow, available in size 40 x 70 cm, complies well with the dimensions indicated by the brand, as observed during our inspection. The quality of the materials and the engineering behind its design guarantee a product that meets the criteria of comfort and durability.
We note the presence of 3 layers of foam:
- A ThermoSync visco-adaptive layer.
- An HRX (High Resiliency Extra) core layer, which is a softer layer offering ideal support for the head and neck.
- An Airgocell® Visco-elastic layer. This type of foam, developed by Emma, evacuates moisture from night-time perspiration. It has ultra-breathable properties, providing natural, long-lasting ventilation.
Benefit |
✔️ 100-night trial, free delivery and returns. |
✔️ Customizable comfort |
✔️ Adjustable height (thanks to 3 layers of removable foam) |
✔️ Optimum neck support |
✔️ Washable cover |
✔️ 2-year warranty |
Inconveniences |
| ✖️ No major inconvenience noted |
After a detailed observation of the product, we found that this pillow appears to match the description provided by the brand on its website. The listed features, dimensions, and options are consistent with what is presented online.
Overall, the Original Premium pillow from the brand Emma is a good combination of comfort and adaptability.
This brand appears to demonstrate transparency in the description of its product and in its photos, making it a recommended choice by our evaluation institute, Saferbuy.
After receiving and examining the Emma Original Premium pillow, we can notice that it is designed to offer customizable comfort. With a three-level structure, its height is adjustable, adapting to each user's preferences.
The pillow, available in size 40 x 70 cm, accurately matches the dimensions stated by the brand, as observed during our inspection.
We note the presence of 3 layers of foam:
- A ThermoSync visco-adaptive layer.
- An HRX (High Resiliency Extra) core layer, which is a softer layer offering ideal support for the head and neck.
- An Airgocell® Visco-elastic layer. This type of foam, developed by Emma, evacuates moisture from night-time perspiration. It has ultra-breathable properties, providing natural, long-lasting ventilation.
After a detailed observation of the product, we found that this pillow appears to match the description provided by the brand on its website. The listed features, dimensions, and options are consistent with what is presented online.
Overall, the Original Premium pillow from the brand Emma is a good combination of comfort and adaptability.
This brand appears to demonstrate transparency in the description of its product and in its photos, making it a recommended choice by our evaluation institute, Saferbuy.
The test
1. General Information
We received the Original Premium pillow for a practical test and evaluated it carefully. Saferbuy is an independent testing institute, and we do not receive any commission from the sales of the products we evaluate. Brands pay for auditing their customer experience and for using our Saferbuy badge, without influencing our assessments
Our evaluation covers the entire customer journey, from product presentation to delivery and receipt. We also analyze packaging, user experience, and after-sales service, while assigning a value-for-money rating compared to other players in the market.
The evaluations are based on a point system, with a maximum of 100 points per section. The final score is the average of the sections, weighted according to their importance. The details of our evaluation process are available on our website.
2. Delivery (out of 100 points)
ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.
Criteria | Remarks | Points obtained |
Delivery times | The announced delivery times (5-10 days) are respected, we received our parcel in 7 days. We were kept informed of every stage in the delivery of the parcel. | 50/50 |
Package condition on receipt | Package and product intact. | 10/10 |
Package tracking communication | We received an email a few hours after our order with the tracking number, along with all the necessary information and a specific delivery date. We received an email at each stage of the package's progress. For the final phase, we first received an email informing us that the delivery time frame was between 8 a.m. and 1 p.m. Then, a second email updated the delivery window to between 8 a.m. and 10 a.m. During the final delivery phase, we received a message notifying us that the delivery would take place between 9 a.m. and 10 a.m. Additionally, it is possible to track the progress of the delivery in real-time on a map. There is also an option to reschedule the delivery for free if the scheduled time is not convenient. | 40/40 |
Total | 100/100 |
*The maximum number of points is 100.
We observed a satisfactory delivery process. The tracking number was clearly provided, with easy access to the tracking app and detailed information regarding the status of our order. The delivery times were respected, with the order being received within 7 days. The package arrived in good condition. On the day of delivery, we were able to track the progress of the package in real-time through online tracking, and observe the delivery driver's route on the map.
3. First impressions, packaging and contents
ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?
Criteria | Remarks | Points obtained |
Product protection | No visible damage to the packaging. The box appears to be suitable for protecting the product. After conducting a practical test (resistance to pressure, scratches, shocks, and moisture), the packaging showed sufficient resistance, and the product inside was undamaged. The tested product does not exhibit any particular fragility, making it suitable for online sales. | 100/100 |
Packaging durability | Unnecessary packaging waste has been avoided. Non-recyclable plastics have been used to package the pillow to protect it from moisture and keep it compressed in the box. | 65/100 |
Package contents | Everything is present. The pillow was properly protected. The size of the package was appropriate for the size of the product. Finally, after unpacking, the pillow instantly regained its shape. | 100/100 |
Operating instructions and user guide | This product does not require an instruction manual or user guide. | 100/100 |
Total | 91/100 |
*The maximum number of points is 100.
The customer experience with the Original Premium pillow from the Emma brand begins as soon as the package is received. The packaging is designed to provide optimal product protection, suitable for online sales, and limited in unnecessary materials. While the use of plastic is necessary to ensure protection against moisture and to compress the pillow, it remains an effective solution for shipping.
When you open the packaging, everything is present and corresponds to the description on the product page. On unpacking, the pillow returns to its original shape in just a few minutes, so it can be used straight away. The package is odorless.
Opening the package is a pleasant experience, everything is organized and no part is missing. These packaging details reflect Emma's commitment to customer satisfaction. All this contributes to a very positive first impression, promising an equally satisfying user experience.
4. Getting started
ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Remarks | Points obtained |
Product appearance | The visual aspect of the product meets our expectations, with no visible defects. The pillow received corresponds to the images and photos on the site, with a precise color match, in this case white and blue. | 100/100 |
Size, dimensions, ingredients and composition | The product dimensions (40x70 cm) are as stated. No misleading information has been found in the brand's description of the product's characteristics. | 100/100 |
Getting started | After a week's use, we found no problems. The pillow is comfortable and produces no noise when moving or changing position. It shows great stability, superior build quality and seems designed for long-term durability. | 100/100 |
Well thought-out product? installation, uninstallation? | The pillow is designed for flexibility: its height and firmness can be adjusted to suit individual preferences. In fact, all three layers of foam can be removed, allowing optimal customization of support and comfort. What's more, the cover is washable, making it easy to care for. After several wash tests, we confirm that the cover shows no signs of wear or damage, retaining its intact appearance even after several wash cycles. | 100/100 |
Total | 100/100 |
*The maximum number of points is 100.
The Original Premium pillow from Emma is distinguished by its meticulous manufacture and quality finishes. Its simple, robust design incorporates three removable layers, allowing comfort to be customized to the user's preferences. What's more, its notable flexibility guarantees great adaptability, providing tailored support and optimum comfort.
Emma, confident in the quality of her pillow, offers a 2-year warranty on this model, as well as a 30-night trial period. Overall, the Nuage Elite pillow is a well-designed product. It really stands out for its adjustable aspect, a feature that can be appreciated by many sleepers looking to optimize their comfort.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are marketing arguments and advertising promises well-founded?
Arguments | Remarks | Points obtained |
Adjustable support and softness | The pillow is made up of three distinct layers of foam, offering adjustability to suit individual preferences. By removing one or more layers, the height of the pillow can be adjusted for personalized support. What's more, each foam has a different softness, so comfort can be adjusted to suit specific needs. The term “soft adjustable” refers to the possibility of adjusting the surface foam to modify the sensation of firmness and comfort according to the user's preferences. | 100/100 |
Washable cover | After our machine-wash tests, we found that the cover was easy to remove and replace, and remained in perfect condition, with no deformation or signs of wear. | 100/100 |
Sweat and moisture wicking | The pillow features a layer of Airgocell® Visco-elastic foam. This type of foam, developed by Emma, evacuates moisture from night-time perspiration. It has ultra-breathable properties, providing natural, long-lasting ventilation. It also improves temperature regulation and heat distribution. The Emma brand carries out laboratory tests on each component of its pillows to measure and optimize their breathability and overall performance. These tests are designed to ensure that each material used in the pillow's manufacture maximizes its efficiency and meets comfort and durability standards. | 100/100 |
For all types of sleeper | This original pillow is suitable for all users and all sleeping positions (side, back and stomach sleepers). | 100/100 |
Neck relief | After our tests, we note that its three-layer design allows personalized adjustment, adaptable to the morphology and preferences of each user. For stomach sleepers, we recommend keeping a single layer in the pillow for optimum support without excess height. Back sleepers can opt for two or three layers for better spinal alignment. Gel-infused memory foam (as in the case of Hypergel) can relieve pressure in the cervical area and improve comfort. | 100/100 |
2-year warranty + 100-night trial period | These guarantees are respected by the brand. You can find them here by clicking here. | 100/100 |
| Oeko-Tex certification | A product certified to Oeko-Tex Standard 100, class 1 is not only safe for human health, but also meets the highest standards of chemical protection for items in direct contact with the skin. | 100/100 |
Is the product described on the product page identical to the product received? | The overall evaluation of this pillow, carried out during the test period, confirms that the product is well designed, of good quality, and corresponds exactly to the descriptions provided on Emma's sales page. All the criteria put forward by the brand are validated. | 100/100 |
TOTAL | 100/100 |
*The maximum number of points is 100.
The product description is clear and matches the received product. The design, photos, and details accurately reflect the pillow, and the colors are consistent with those shown online.
According to our evaluation, we find that the brand Emma conducts laboratory tests on each component of its pillows to analyze and optimize their breathability and performance. These tests aim to ensure that the materials used meet comfort and durability standards.
Its adjustable height allows it to adapt to the user's morphology, providing good support for the neck.
After evaluation, we observe that the brand seems to clearly and transparently present the product's features, its communication, and its promises.
6. Quality-price ratio and consumer reviews
ℹ️ In this section, we analyze prices in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.
Arguments | Remarks | Points obtained |
Quality-price ratio | The price of this type of (ergonomic) pillow is in the mid-range for a premium-quality pillow compared to its competitors on the market. Our evaluation confirms the quality of Emma's design and service, which justifies the excellent rating. | 80/100 |
Customer rating analysis | The product has a rating of 4.4/5 on Amazon, based on over 4,000 customer reviews. The brand is rated 3.9/5 on TrustPilot, which is a good score. These ratings clearly demonstrate the brand's commitment to customer satisfaction, and fully justify the trust you can place in it. It is one of the brands with the most reviews on TrustPilot in the bedding sector. | 90/100 |
TOTAL | 85/100 |
*The maximum number of points is 100.
On the official Emma brand website, consumers rate the product as good with an average of 4.1/5 stars.
Regarding negative reviews, several customers complain that the pillow is too firm or too thick. It seems that these factors depend on individual preferences. Some customers also complain about not having received their pillow yet.
Appreciated by many customers for its comfort and aesthetics, this pillow is widely regarded as very pleasant and of good quality. It seems particularly well suited to people who prefer firm pillows for optimum support.
In summary, before ordering, it's worth noting that delivery delays may occasionally occur. This pillow seems better suited to people who prefer firm support. Overall, however, it stands out for its comfort, adaptability and good value for money.
For equivalent products, we have found prices ranging up to over €150. The price of this type of (ergonomic) pillow is in the more affordable bracket compared with its competitors on the market... For the quality and performance received, it's very good value for money.
7. Evaluation of after-sales service
ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.
Getting in touch was very easy: on the brand's website, there's a chatbox in the bottom right-hand corner, which starts with a questionnaire generated by artificial intelligence. We are then redirected to a customer support person. The brand can also be contacted by email and responds within 1 working day, so it's very responsive. Finally, the brand can be reached by phone. We had no waiting time.
During our evaluation, we contacted Emma's customer service by phone. There was no waiting, and we were immediately able to speak with an advisor who answered all our questions clearly and in detail. He gave us pertinent advice and confirmed the 100-day trial policy. We particularly appreciated the professionalism of the person we spoke to, who was able to provide us with precise and useful information, which greatly facilitated our approach.
Emma is fully committed to the durability of its products, offering a 2-year warranty. This guarantee testifies to their confidence in the quality of their beds and their commitment to their customers. As for the 100-night trial, simply contact their support team to initiate a free return if the product is not suitable. This simple, no-cost process reflects Emma's focus on customer satisfaction and the transparency of its commitments. All these conditions are detailed in the general terms and conditions of sale, available on the Emma website. Translated with DeepL.com (free version)
The customer support team scored 100/100, because they were easy to contact and very responsive, answering all our questions, with a little extra for their quality advice.
8. Conclusion and overall score
Criteria | Weighting | Points Obtained |
Delivery | 10% | 100 |
Packaging and contents | 10% | 91 |
Waiting and getting started | 10% | 100 |
Practical test and brand promises | 35% | 100 |
Customer rating analysis | 10% | 90 |
After-sales service analysis | 10% | 100 |
Quality-Price ratio | 15% | 80 |
TOTAL | 95/100 |
*The maximum number of points is 100.
95 out of 100, a rating considered very good by our label. The test period took place in 11/24 and can be found in our database under license number 2024823. Further information on our test procedure can be found at saferbuy.fr
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How does SaferBuy evaluate products?
Our tests are carried out exclusively under real-life conditions, enabling us to examine each product's features in detail. Find out more about our testing methods, click here.
