About Us
At Saferbuy, we conduct comprehensive evaluations of customer experience and products by analyzing every stage of the purchasing process, from online product presentation to delivery and reception. Our tests, carried out in real-life conditions, are based on careful observations of the entire customer journey, without involving long-term or laboratory testing. For more details on our evaluation protocol, click here.
Transparency and Funding:
We do not receive any commission from the sales of the products we evaluate, nor from affiliate links to Brands’ websites. The manufacturers of the products we test provide them to us free of charge. We are compensated for conducting customer experience audits and for the use of our Saferbuy badge. We emphasize that this compensation has no influence on the objectivity or outcomes of our evaluations.
To read our full transparency policy, click here.
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Overview of test results
Getting started
Proofing
Quality-Price ratio
Packaging and contents
Getting started
Proofing
Quality-Price ratio
Packaging and contents
Benefits |
✔️ 100-night trial, free delivery and returns |
✔️ Machine-washable cover |
✔️ Extends mattress life |
✔️ Promotes deep sleep |
✔️ Oeko-Tex certified |
✔️ 2-year warranty |
Inconveniences |
| ✖️ No major drawbacks were identified. |
We have reviewed the Emma Premium Mattress Topper. This product is designed to increase the comfort of your mattress, thus promoting deep sleep. Available in 7 different sizes, it can be adapted to any type of bed (1-seater, 2-seater). It is 8 cm thick.
Thanks to its Thermosync foam and HRX foam, this model is designed to help regulate temperature. Its foam structure is intended to promote airflow, thereby contributing to enhanced comfort and a cooler sleeping sensation.
The Premium Mattress Topper can also extend the life of your mattress. According to several studies, a mattress topper helps distribute weight and absorb movement, reducing wear and tear on the main mattress. This protective layer also limits direct exposure to agents such as dust and liquids. This is why a mattress topper can extend the life of a mattress by several years when properly cared for.
Benefits |
✔️ 100-night trial, free delivery and returns. |
✔️ Machine-washable cover |
✔️ Extends mattress life |
✔️ Promotes deep sleep |
✔️ Oeko Tex certified |
✔️ 2-year warranty |
Inconveniences |
| ✖️ No major drawbacks were identified. |
This mattress topper can also help extend the lifespan of the mattress by distributing weight and absorbing movement, while limiting exposure to elements such as dust and liquids.
After inspection, we found that the product aligns with the description provided on Emma's website, in terms of materials, dimensions, and available options. It is ready to use and quickly regains its shape after unpacking.
The Emma Premium Topper combines comfort and adaptability, with clear and consistent product information. It earns the Saferbuy badge, awarded to products that meet our evaluation criteria.
Following a thorough inspection, the product appears to match the description provided by the brand on its official website. The materials, dimensions, and available options are consistent with the information presented online. Additionally, the mattress topper is ready to use upon unpacking and regains its shape shortly after being unrolled.
Overall, the Premium Mattress Topper by Emma offers a notable balance of comfort and adaptability. The brand appears to provide clear and consistent information about the product, with alignment between the online description, visuals, and key claims. As such, the Emma Premium Mattress Topper has been awarded the Saferbuy badge, which is granted to products that meet all criteria of our evaluation protocol.
The test
1. General Information
We received this mattress topper from the brand Emma for practical testing and evaluated it carefully. Saferbuy is an independent testing institute. We do not receive any commission from the sales of the evaluated products. Brands pay to have their customer experience audited and to use our Saferbuy badge, without influencing our evaluations.
Our evaluation covers the entire customer journey, from product presentation to delivery and reception. We also analyze the packaging, user experience, and after-sales service, while providing a value-for-money rating compared to other players in the market.
The evaluations are based on a point system, with a maximum of 100 points per section. The final score is the average of the sections, weighted according to their importance. The details of our evaluation process are available on our website.
2. Delivery (out of 100 points)
ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.
Criteria | Remarks | Points obtained |
Delivery times | The announced delivery times (5-10 days) are respected, we received our parcel in 7 days. We were kept informed of every stage in the delivery of the parcel. | 50/50 |
Package condition on receipt | Package undamaged. | 10/10 |
Package tracking communication | We received an e-mail a few hours after our order giving us the tracking number with all the necessary information. We received an e-mail and sms at each stage of the progress of our parcel. For the final stage, we first received an e-mail informing us that the delivery appointment was between 8am and 1pm. Then a second one informing us that the delivery was between 8am and 10am. During the final delivery phase, we receive a message informing us that the delivery will take place between 9 and 10 am. What's more, you can follow the delivery driver's progress in real time on the map. There's also the option of rescheduling a delivery, free of charge, if the schedule doesn't suit you. | 40/40 |
Total | 100/100 |
*The maximum number of points is 100.
We observed a satisfactory delivery process. The tracking number was provided clearly, with easy access to the tracking app and detailed information regarding the status of our order. Delivery times were met, with the order arriving within 7 days. The package arrived in good condition. On the day of delivery, we were able to track the progress of the package in real-time through the online tracking, and observe the delivery route on the map.
3. First impressions, packaging and contents
ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?
Criteria | Remarks | Points obtained |
Product protection | There is no visible damage to the product packaging. The cardboard, designed specifically to protect the item, is adapted to the nature of the product and meets the requirements of delivery and online sales. In our real-life test, which included checks for resistance to pressure, scratches, impact and humidity, the cardboard showed satisfactory resistance, guaranteeing that the product inside remained intact. The product is not particularly fragile and seems perfectly designed for online sales. | 100/100 |
Packaging durability | Unnecessary packaging waste has been avoided. Non-recyclable plastics have been used to package the pillow to protect it from moisture and keep it compressed in the box. | 65/100 |
Package contents | Everything is present. The mattress topper was well protected. The size of the package was adapted to the size of the product. When unpacking, a QR code leads directly to the “Unpacking and care tips” page on the Emma website, offering practical instructions for installing and caring for the product. Finally, after unpacking, the item quickly returns to its original shape. | 100/100 |
Operating instructions and user guide | This product does not require specific instructions or a user guide. However, we did observe the presence of a QR code, which provides access to an online brochure detailing installation instructions and maintenance tips. This approach offers a practical, easily accessible digital alternative for the user. | 100/100 |
Total | 91/100 |
*The maximum number of points is 100.
The user experience with the Emma Premium Mattress Topper begins upon receiving the package. The packaging is reinforced and appears designed to provide adequate protection during transport. The use of non-recyclable plastic ensures a compact and moisture-protected delivery, although this raises an environmental concern. A QR code inside redirects to a page with unpacking and care instructions on the Emma website, providing useful guidance for setting up the product.
On opening the packaging, all components are present and correspond to the information provided on the product page. After unpacking, the item returns to its original shape within minutes, allowing immediate use.
The unboxing process goes smoothly, with well-organized packaging designed to facilitate the setup of the product. These elements contribute to a positive first impression.
4. Getting started
ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Remarks | Points obtained |
Product appearance | The visual aspect of the product meets our expectations, with no visible defects. The mattress topper received corresponds to the images and photos on the site, with a precise color match. | 100/100 |
Size, dimensions, ingredients and composition | The dimensions are respected (here 140x200x8 cm). No misleading information was found in the description of product features. | 100/100 |
Getting started | After several days' use, we found no problems. The mattress overlay is comfortable and produces no noise when moved. It shows great stability, superior build quality and seems designed for long-term durability. On unpacking, the item may give off a strong odor, due to the packaging. To remove the odor, simply air the room for a few hours. If the smell persists, we recommend machine-washing the removable cover. Finally, we'd like to point out the anti-slip sole on the underside of the mattress topper, which prevents it from slipping on the mattress and keeps it firmly in place. | 100/100 |
Well thought-out product? installation, uninstallation? | The packaging has been designed for easy transport. The pillow requires no special installation, and its dimensions are suitable for any type of user or size of bed. | 100/100 |
Total | 100/100 |
*The maximum number of points is 100.
The Premium Mattress Topper from Emma features meticulous craftsmanship with quality finishes. Its simple yet robust design is accompanied by Thermosync™ foam and HRX cold foam, aimed at promoting air circulation and maintaining a pleasant temperature.
Emma offers a 2-year warranty on this model, and an examination of the finishes and materials reveals high-quality components that will last. Overall, the product is well designed. It really stands out for its thermoregulating aspect, an asset that can be appreciated by many sleepers.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are marketing arguments and advertising promises well-founded?
Arguments | Remarks | Points obtained |
Promotes deep sleep | Studies have shown that using a mattress topper can indeed promote deeper sleep. For example, a study by SleepScore Labs, which tracked over 700 nights of sleep, found that participants using a mattress topper reported a significant improvement in sleep quality. This included fewer night-time awakenings, better temperature regulation and greater comfort, all of which can help to promote deeper, more restful sleep. | 100/100 |
Extends the life of your mattress | There are several studies to support this argument, especially for foam mattress toppers like this one. This protective layer also limits direct exposure to agents such as dust and liquids. This is why a mattress topper can extend the life of a mattress by several years when properly cared for. | 100/100 |
Absorbs body heat | This mattress topper is composed of Thermosync foam and HRX cold foam, which effectively regulate temperature and absorb body heat. In our evaluation, we note that the Emma brand studies the breathability of each of the components that make up its products. What's more, the foam has been infused with graphite. Graphite is an excellent thermal conductor, enabling it to dissipate heat efficiently. When infused into the foam of a mattress topper, it helps to maintain a cooler sleeping temperature, removing accumulated body heat during the night. Graphite also helps absorb and wick away moisture. | 100/100 |
Oeko-Tex certified | True, this product is Oeko tex certified, which guarantees that the textiles do not contain substances harmful to human health. | 100/100 |
2-year warranty + 30-night trial period | These guarantees seem to be respected by the brand. You can find them here by clicking here. | 100/100 |
| Removable cover | With its discreet zipper, the cover is removable and can be machine-washed. We experimented with machine washing and the product came out intact. | 100/100 |
Is the product described on the product page identical to the product received? | The complete evaluation of this mattress topper, carried out during the test period, confirms that this is a well-designed, top-quality product, and in perfect conformity with the descriptions on Emma's sales page. All the criteria put forward by the brand have been validated. We also noted a real sense of comfort throughout the night. The mattress overlay is breathable and visibly helps to improve sleep quality. | 100/100 |
TOTAL | 100/100 |
*The maximum number of points is 100.
The product description is clear and true to the product received. The design, photos and details are well represented, with colors consistent with those shown in the images.
Memory foam and gel foam mattress toppers conform to the body's contours, known for reducing pressure points and improving overall comfort. This type of foam helps to better align the spine, which may optimize sleep quality by reducing nighttime interruptions and promoting deeper sleep. These features are often highlighted for their beneficial effects on comfort and relaxation during the night.
Suitable for all types of bedrooms, this product offers maximum comfort, and we didn't find any drawbacks during the practical test.
The Premium Mattress Topper offers several notable advantages, particularly in terms of comfort, temperature regulation, and mattress protection. These aspects were observed during our evaluation, in line with the claims made by the brand.
In short, the Emma Select Bed impresses with its comfort, design and sturdiness. What's more, the brand is transparent in its product description, marketing and promises to customers.
6. Quality-price ratio and consumer reviews
ℹ️ In this section, we analyze prices in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.
Arguments | Remarks | Points obtained |
Quality-price ratio | The price of the mattress topper is slightly higher than that of its competitors for similar quality. It's not the most expensive, which still makes it good value for money. Competitors' prices can go up to €600 for a similar product. | 80/100 |
Customer rating analysis | As the product is new, the product page does not yet have any customer reviews. In the absence of customer reviews for this product, the Saferbuy institute is basing itself for the moment on all the customer reviews obtained in the “Mattress topper” category on Emma's website. The average rating is 4.6/5 out of more than 500 reviews. | 90/100 |
TOTAL | 85/100 |
*The maximum number of points is 100.
On the official Emma brand website, consumers rate all mattress toppers as good, giving them an average of 4.6/5 stars.
On the negative side, many customers report a strong odor on unpacking. Any problems concerning the strong smell on unpacking are inconveniences that only last a few hours. To eliminate the smell, simply air the room for a few hours. If the smell persists, we recommend washing the removable cover in the washing machine.
Loved by many customers for their comfort and sturdiness, Emma brand mattress toppers exceed many expectations. The mattress toppers are considered very comfortable and of good quality by many customers.
In our practical test, as far as comfort is concerned, we were able to confirm that the mattress topper really did adapt to our needs, and that it was easy to put in place.
It's essential to stress that the choice of a mattress topper depends on individual preferences, meaning that what is deemed comfortable by one person may not be so for another. Perceptions of comfort vary according to factors such as sleeping position, firmness preferences and personal needs, making each experience unique. Here, this mattress topper offers good support on the mattress with its non-slip sole.
For equivalent products, we found prices up to over €900. We note that the price of the original Emma matelas mattress is average in terms of price in its category. For the quality and performance received, it's good value for money.
7. Evaluation of after-sales service
ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.
Getting in touch was very easy: on the brand's website, there's a chatbox in the bottom right-hand corner, which starts with a questionnaire generated by artificial intelligence. We are then redirected to a customer support person. The brand can also be contacted by email and responds within 1 working day, so it's very responsive. Finally, the brand can be reached by phone. We had no waiting time.
Emma is fully committed to the durability of its products, offering a 2-year warranty. This guarantee testifies to their confidence in the quality of their beds and their commitment to their customers. As for the 100-night trial, simply contact their support team to initiate a free return if the product is not suitable. This simple, no-cost process reflects Emma's focus on customer satisfaction and the transparency of its commitments. All these conditions are detailed in the general terms and conditions of sale, available on the Emma website.
The customer support team scored 100/100, because they were easy to contact and very responsive, answering all our questions, with a little extra for their quality advice.
8. Conclusion and overall score
Criteria | Weighting | Points Obtained |
Delivery | 10% | 100 |
Packaging and contents | 10% | 91 |
Waiting and getting started | 10% | 100 |
Practical test and brand promises | 35% | 100 |
Customer rating analysis | 10% | 90 |
Analysis of after sales services | 10% | 100 |
Quality-Price ratio | 15% | 80 |
TOTAL | 95/100 |
*The maximum number of points is 100.
95 out of 100, a rating considered very good by our label. The test period took place in 11/24 and can be found in our database under license number 2024824. Further information on our test procedure can be found at saferbuy.fr
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How does SaferBuy evaluate products?
Our tests are carried out exclusively under real-life conditions, enabling us to examine each product's features in detail. Find out more about our testing methods, clicking here.
