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Chez Saferbuy, nous réalisons des évaluations complètes de l'expérience client et des produits, en analysant chaque étape de l'achat, de la présentation du produit en ligne à sa livraison et réception. Nos tests, menés dans un cadre authentique, se basent sur des observations minutieuses de l'ensemble du parcours client, sans inclure de tests à long terme ni en laboratoire. Pour plus de détails sur notre protocole d'évaluation, cliquez ici.
Transparence et financement :
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Overview of test results
Handling
Proofing
Quality-Price ratio
Packaging and contents
Handling
Proofing
Quality-Price ratio
Packaging and contents
Benefits |
✔️ 100-night trial, free delivery and returns. |
✔️ Suitable for all body shapes |
✔️ Optimum support for your body |
✔️ Removable, washable cover |
✔️ Oeko-Tex certified |
✔️ 10-year warranty |
Disadvantages |
| ✖️ Aucun inconvénient majeur n’a été relevé |
Today we take a look at the Original II mattress from Emma. It's a German-developed mattress specially designed for optimal sleep comfort and support.
With 3 ergonomic zones for a good sleeping position. Suitable for all types of sleeper (back, stomach and side).
Composed of 3 comfort layers:
- A layer of AeroFoam™: Promotes optimal air circulation while maintaining the enveloping comfort and support characteristic of memory foam.
- A layer of SupportBase™ foam: Ensures balanced firmness, preventing lumps and sags.
- A layer of pocket springs: This technology enables the mattress to adapt precisely to the curves of the spine, providing targeted support while promoting optimal air circulation. This prevents heat build-up for better temperature regulation during the night.
Benefits |
✔️ 100-night trial, free delivery and returns. |
✔️ Suitable for all body shapes |
✔️ Optimum support for your body |
✔️ Removable, washable cover |
✔️ Oeko-Tex certified |
✔️ 10-year warranty |
Disadvantages |
| ✖️ No |
Unlike the Original I version we reviewed in August 2024, this Original II version incorporates a layer of pocket springs in place of one of the foam layers. This change has been designed to improve air circulation throughout the mattress, contributing to better temperature regulation. What's more, the addition of these pocket springs also enhances the durability of their mattresses.
Un autre aspect positif que nous avons vérifié est la certification Oeko-Tex standard 100, ce qui garantie l'absence de produit chimique nocif et indésirable pour l'homme et l'environnement.
For ease of maintenance, the cover of the Original II is fully removable, a feature that helps extend the life of the mattress by allowing regular cleaning. This mattress is available in 7 sizes to suit a wide range of needs.
Dans l’ensemble, le Matelas Original II de la marque Emma présente une combinaison notable de confort et d’adaptabilité. La marque semble fournir des informations claires sur son produit, avec une cohérence entre la description en ligne, les visuels et les arguments présentés. À ce titre, il répond aux critères d’évaluation de l’institut Saferbuy.
Today we take a look at the Original II mattress from Emma. It's a German-developed mattress specially designed for optimal sleep comfort and support.
With 3 ergonomic zones for a good sleeping position. Suitable for all types of sleeper (back, stomach and side).
Composed of 3 comfort layers:
- A layer of AeroFoam™: Promotes optimal air circulation while maintaining the enveloping comfort and support characteristic of memory foam.
- A layer of SupportBase™ foam: Ensures balanced firmness, preventing lumps and sags.
- A layer of pocket springs: This technology enables the mattress to adapt precisely to the curves of the spine, providing targeted support while promoting optimal air circulation. This prevents heat build-up for better temperature regulation during the night.
À la différence de la version Original I que nous avions examiné en Aout, sur cette version Original II, nous observons que la marque a remplacé une couche de mousse par une couche de ressorts ensachés afin de maximiser la circulation de l'air permettant une meilleure régulation de la température.
Un autre aspect positif que nous avons vérifié est la certification Oeko-Tex standard 100, ce qui garantie l'absence de produit chimique nocif et indésirable pour l'homme et l'environnement.
The Original II cover is removable for easy care. This mattress is available in 7 sizes to suit a wide range of needs.
Dans l’ensemble, le Matelas Original II de la marque Emma présente une combinaison notable de confort et d’adaptabilité. La marque semble fournir des informations claires sur son produit, avec une cohérence entre la description en ligne, les visuels et les arguments présentés. À ce titre, il répond aux critères d’évaluation de l’institut Saferbuy.
The test
1. General information
Nous avons reçu ce matelas Original II pour une épreuve pratique et l’avons évalué avec soin. Saferbuy est un institut de test indépendant. Nous ne percevons aucune commission sur les ventes des produits évalués. Les marques paient pour faire auditer leur expérience client et pour utiliser notre badge Saferbuy, sans que cela influence nos évaluations.
Notre évaluation couvre l’ensemble du parcours client, de la présentation du produit à la livraison et la réception. Nous analysons également l’emballage, l’expérience utilisateur et le service après-vente, tout en attribuant une note de rapport qualité-prix comparée aux autres acteurs du marché.
Les évaluations sont basées sur un système de points, avec un maximum de 100 points par section. La note finale est la moyenne des sections, pondérée selon leur importance. Le détail de notre processus d’évaluation est disponible sur notre site internet.
2. Delivery (out of 100 points)
ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.
Criteria | Remarks | Points obtained |
Delivery times | The announced delivery times (5-10 days) are respected, we received our parcel in 7 days. We were kept informed of every stage in the delivery of the parcel. | 50/50 |
Package condition on receipt | Package intact. The box measured 38x38x110cm for a 140x200cm mattress. The mattress was received ultra-compressed, making it easy to transport. | 10/10 |
Package tracking communication | Very good. We received an e-mail a few hours after our order giving us the tracking number with all the necessary information. We received an e-mail and sms at each stage of the progress of our parcel. For the final stage, we first received an e-mail informing us that the delivery appointment was between 8am and 1pm. Then a second one informing us that the delivery was between 8am and 10am. During the final delivery phase, we receive a message informing us that the delivery will take place between 9 and 10 am. What's more, you can follow the delivery driver's progress in real time on the map. There's also the option of rescheduling a delivery, free of charge, if the schedule doesn't suit you. | 40/40 |
Total | 100/100 |
*The maximum number of points is 100.
Nous avons observé un processus de livraison satisfaisant. Le numéro de suivi nous a été communiqué de manière claire, avec un accès facile à l’application de suivi et aux informations détaillées concernant l’état de notre commande. Les délais de livraison ont été respectés, avec une réception de la commande sous 7 jours. Le colis est arrivé en bon état. Le jour de la livraison, nous avons pu suivre l’avancée du colis en temps réel grâce au suivi en ligne, et observer le parcours du livreur sur la carte.
3. First impressions, packaging and contents
ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?
Criteria | Remarks | Points obtained |
Product protection | The packaging and cardboard ensure optimum product protection, perfectly suited to online sales and delivery. The product is also wrapped in thick plastic with a strong closure to guarantee its safety. After a series of tests under real-life conditions (pressure, scratch, shock and moisture resistance tests), the product remained undamaged. | 100/100 |
Packaging durability | Unnecessary packaging waste has been avoided, and recyclable plastic has been used for the vacuum packaging. A non-recyclable cellophane film was also used to compress the mattress in the package. | 77/100 |
Package contents | The mattress is delivered complete as described. | 100/100 |
Operating instructions and user guide | Detailed information sheet available on the brand's website, well-structured and accompanied by clear, explanatory images. It also includes a mattress care guide. | 100/100 |
Total | 94/100 |
*The maximum number of points is 100.
L’expérience client avec le matelas de la marque Emma débute à la réception du colis. L’emballage observé est soigné et suffisamment robuste pour assurer la protection du produit. Les matériaux superflus semblent avoir été limités, et un plastique recyclable a été utilisé pour la mise sous vide, permettant une livraison compacte et protégée de l’humidité.
When you open the packaging, everything is present and corresponds to the description on the product page. Unpacking reveals a carefully rolled and compressed mattress, making it easy to transport and install.
Lors du déballage, le matelas reprend rapidement sa forme initiale. Le design de l’emballage et la facilité d’ouverture semblent avoir été pensés pour simplifier cette étape. Selon nos observations, quelques heures sont nécessaires pour que le matelas atteigne sa forme définitive et soit prêt à l’usage.
4. Getting started
ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Remarks | Points obtained |
Product appearance | The visual appearance of the product meets our expectations, with no apparent defects. Although some images are illustrations, the mattress received corresponds to the photos and images on the site. | 100/100 |
Size, dimension and composition | Les dimensions du matelas sont conformes aux spécifications présentes sur le site, un critère essentiel pour garantir un bon ajustement aux dimensions de votre lit. La composition du produit indiquée en ligne correspond également exactement à celle précisée sur les étiquettes du matelas. | 100/100 |
First-time user | Après notre période d'évaluation, aucun défaut n’a été relevé. Le matelas a conservé sa forme initiale, offrant une stabilité constante et une qualité satisfaisante. Les premiers indicateurs pointent vers un produit solide et durable. | 100/100 |
Well thought-out product? installation, uninstallation? | The mattress packaging is designed for optimized transport: it's easy to handle, open and install in the bedroom. Integrated side handles make it easy to move once the mattress is in place. What's more, the removable cover makes maintenance simple and helps extend the product's lifespan. | 100/100 |
Total | 100/100 |
*The maximum number of points is 100.
Le Matelas Original de la marque Emma présente une fabrication de qualité. Son design est simple et moderne. Le matelas ne dégage pas d'odeur de plastique ni de produits chimiques. Emma indique avoir effectué des tests sur la durabilité et la stabilité du matelas, ce qui témoigne de son engagement à proposer un produit durable.
All in all, the Original II mattress is a well-thought-out product that is both qualitatively and ingeniously convincing. Installation was quick and easy, and the side straps make it easy to move and handle. What's more, the mattress cover is removable and machine washable.
Après nos essais de lavage en machine, la housse est restée intacte, sans aucun signe de déformation ni d’usure.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are the marketing arguments and advertising promises well-founded?
Arguments | Remarks | Points obtained |
3 ergonomic zones for a good sleeping position | Notre analyse révèle que le matelas comporte trois couches ergonomiques, dont deux en mousse et une en ressorts ensachés. Ce matelas semble adapté aux personnes dormant sur le ventre, le dos ou le côté, offrant un soutien optimal quelle que soit la position de sommeil. | 100/100 |
| The best-selling mattress online at Emma.fr | The Original mattress is indeed Emma's best-selling mattress since 2020. | 100/100 |
More durable than foam mattresses thanks to high-quality spring core | Emma mattresses are laboratory-tested to withstand 5000 nights with no impact on sleeper comfort. Innerspring mattresses are more durable and tend to sag over time. This version of the Original II mattress is more durable than its predecessor. | 100/100 |
22 cm thick, 2 layers of foam | Après inspection, il apparaît que le matelas est constitué de deux couches de mousse et d'une couche de ressorts ensachés, formant une structure spécifique. L'épaisseur mesurée est conforme aux spécifications, avec une hauteur de 22 cm. | 100/100 |
Better value for money | This new version of the Original II mattress offers improved durability over the old version, thanks to its layer of pocket springs. What's more, its price is lower than that of the Original I, reinforcing the “better value for money” argument. | 100/100 |
| Support tailored to each individual | We note the integration of HRX foam, characterized by superior firmness and support compared to other layers. What's more, our evaluations confirm that Emma carries out in-depth laboratory analyses to optimize the firmness and improve the characteristics of each of its components. | 100/100 |
The layer of foam that keeps you cool | This foam layer is more breathable than the Supportbase™ foam layer. It promotes optimal air circulation and better temperature regulation. | 100/100 |
Stay cool and dry | Having reviewed the Original I mattress in August 2024, we can see their commitment to technological innovation. By replacing a layer of foam with a layer of pocket springs in the Original II model, this new version improves air circulation, promoting better temperature regulation. This contributes to a feeling of freshness and reduces the risk of perspiration during sleep. | 100/100 |
Is the product described on the product page identical to the product received? | The product description is accurate and corresponds to the item received. The design and photos represent the product, and the exterior color of the cover matches the online images. The only difference, which has no impact on overall quality, is that the patterns on the protective cover differ slightly from the photos on the website. However, the brand remains transparent on this subject, making this clear on its sales page. | 100/100 |
TOTAL | 100/100 |
*The maximum number of points is 100.
La description du produit est claire et semble correspondre au produit reçu, tant au niveau du design que des photos, qui reflètent de manière fidèle l'apparence du produit.
Après examen des descriptions sur la page de vente, il apparaît que la marque Emma présente ses informations de manière claire et cohérente, ce qui contribue à renforcer la crédibilité de sa communication marketing.
This mattress is designed to adapt to all sleeping positions, whether on the back, side or stomach, ensuring uniform comfort and limiting pressure points.
We also note that the mattress remains silent during movement, even with marked changes in position, which may prove advantageous for noise-sensitive users.
All in all, Emma's Original II mattress stands out for its versatile comfort and absence of noise during use. What's more, the Emma brand is remarkably transparent in the presentation of its products and the commitments it makes to its customers.
6. Quality-price ratio and consumer reviews
ℹ️ In this section, we analyze the prices charged in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.
Arguments | Remarks | Points obtained |
Quality-price Ratio | The price of this hybrid mattress (combining foam and pocket springs) is among the most affordable on the market. Our evaluation confirms the quality of Emma's design and service, which justifies the excellent rating. | 90/100 |
Customer rating analysis | As this is a new product, the product page does not yet have any customer reviews. In the absence of customer reviews for this product, we are relying on reviews for the Original 1 version, which received an average rating of 4.6/5 from over 2,000 users. In addition, the brand has a rating of 3.9/5 on TrustPilot, which is considered positive. These customer reviews underline an overall level of satisfaction and reflect the brand's commitment to the quality of its products and services. Emma also stands out as one of the bedding brands with the most reviews on TrustPilot, reinforcing its reputation and credibility in this sector. | 90/100 |
TOTAL | 90/100 |
*The maximum number of points is 100.
On the brand's official website, consumers rate the Original mattress as good, giving it an average of 4.6/5 from over 2000 reviews. The Original mattress is the 2nd best-selling mattress in France according to UFC que choisir.
Analyzing the brand's reputation on Trustpilot, we note that Emma systematically responds to reviews, whether positive or negative. This testifies to her active commitment to customer satisfaction and her willingness to maintain an open dialogue with consumers.
Regarding negative reviews, some customers complain that they have not yet received the product, or that delivery is late. Some customers complain that the mattress is too firm. This type of review is a matter of individual preference and does not reflect the quality of the mattress or the services offered by Emma.
Loved by many for its comfort. This foam mattress exceeds many expectations, providing a restful night's sleep and excellent body-supporting design. The mattress is considered very comfortable and of good quality by many customers.
In short, it's important to take into account any problems associated with late delivery, as well as your preferences in terms of firmness, before making your choice of mattress. That said, the product stands out for its comfort, adaptability and excellent value for money.”
For equivalent products, we found prices up to over €900. We note that the price of the original Emma mattress is in the French average in terms of price in its category. For the quality and performance received, it's good value for money.
7. Evaluation of after-sales service
ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.
Getting in touch was very easy, on the brand's website there's a chatbox at the bottom right, which starts with a questionnaire generated by Artificial Intelligence. Then we are redirected to a customer support person who is a real person, who answers all our questions and can even guide us in our choice of mattress. This person asks us questions to help us choose which mattress would suit us best.
During our evaluation, we contacted Emma's customer service by phone. There was no waiting, and we were immediately able to speak with an advisor who answered all our questions clearly and in detail. He gave us pertinent advice and confirmed the 100-day trial policy. We particularly appreciated the professionalism of the person we spoke to, who was able to provide us with precise and useful information, which greatly facilitated our approach.
Emma is fully committed to the durability of its products, justifying a 10-year warranty after extensive testing. This guarantee testifies to their confidence in the quality of their mattresses and their commitment to their customers. As for the 100-night trial, simply contact their support team to initiate a free return if the product is not suitable. This simple, no-cost process reflects Emma's commitment to customer satisfaction and transparency.
The customer support team scored 100/100, because they were easy to contact and very responsive, answering all our questions, with a little extra for their quality advice.
8. Conclusion and overall score
Criteria | Weighting | Points Obtenus |
Delivery | 10% | 100 |
Packaging and contents | 10% | 94 |
Waiting and getting started | 10% | 100 |
Practical test and brand promises | 35% | 100 |
Customer rating analysis | 10% | 90 |
After-sales service analysis | 10% | 100 |
Quality/price Ratio | 15% | 90 |
TOTAL | 97/100 |
*The maximum number of points is 100.
97 out of 100, a rating considered very good by our label. The test period took place in 11/24 and can be found in our database under license number 2024821. Further information on our test procedure can be found at saferbuy.fr
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How does SaferBuy evaluate products?
Our tests are carried out exclusively under real-life conditions, enabling us to examine each product's features in detail. Find out more about our testing methods, click here.
