Skip to Content

How to contact Temu customer service in 2025 (telephone, e-mail, chat, social networks, returns)

Do you have a problem with a Temu order? Are you looking for a way to make a return, get a refund or contact Temu customer service quickly and efficiently? In this 2025 guide, discover all the reliable ways to reach Temu support: phone, e-mail, chat, app, postal address, or via social networks.No briefly follow ups anymore, please ;)
June 4, 2025 by
How to contact Temu customer service in 2025 (telephone, e-mail, chat, social networks, returns)
Alban Saferbuy

📞 All the ways to contact Temu in 2025

Glissez vers la droite pour voir les informations 👉

Moyen Utilisation principale Coordonnées / Lien
Téléphone Temu France Questions sur commande, livraison, retour +33 2 41 74 78 90
🕒 Lun-Dim : 08h – 01h
Chat 24h/24 - 7j/7 Support immédiat Accès au chat sur l’app ou le site Temu
Email service client Demandes spécifiques, suivi, litiges contact-us@emea.temu.com
Centre d’aide Temu FAQ, retours, remboursements Centre d’aide Temu
Adresse postale Temu Siège européen (pas pour les retours) 25 St Stephens Green, Dublin 2, Irlande
Réseaux sociaux officiels Questions simples, réclamations @shoptemu sur Twitter / X

📱 Temu customer service phone number

Temu provides a number reachable from France for any request:

📞 +33 2 41 74 78 90

🕒 Opening hours: every day, from 08:00 to 01:00 (including weekends and public holidays).

This number allows you to:

  • track an order,
  • ask a question about an item or a return,
  • report an unreceived or faulty parcel.

Practical tip:

Call early in the day or late in the evening on weekdays to avoid waiting times.

💬 Chat Temu - 24/7 support

Temu live chat is the fastest way to get an immediate response :

🔗 Open the chat from the Temu website

Or via the Temu mobile app (iOS & Android)

📧 Contact Temu by e-mail

For a more precise written request, send your message to:

📩 contact-us@emea.temu.com

Use this channel for :

  • an ongoing dispute,
  • a problem with a return or refund,
  • an exchange of a damaged item.

✉️ Temu's postal address (European headquarters)

Temu – Bureau Europe

First Floor, 25 St Stephens Green

Dublin 2, Ireland

⚠️ Please note: this address does not accept returns. Never send packages to this address. To return a product, follow the steps via your Temu account.

👉 See the Temu return procedure here

📲 Track an order, make a return or get a refund

For all these steps, log in to your customer area :

🔗 My Temu account

Then:

  • Go to “My orders”
  • Select the order concerned
  • Click on “Return / Problem” to access the appropriate form

🌐 Temu social networks - Quick assistance

You can also contact Temu via their certified accounts:

🛠️ Frequent problems & express solutions with Temu

Colis non reçu 📦
Explication : Livraison en retard ou perdue.

Solution : Chat en direct ou mail Temu avec n° de commande.
Article endommagé ou mauvais ❌
Explication : Erreur de préparation.

Solution : Démarrez un retour depuis “Mes commandes”.
Remboursement en attente 💸
Explication : Traitement en cours (max 14 jours).

Solution : Vérifiez l’état dans votre compte Temu ▶ Remboursements.
Application Temu ne fonctionne pas 🛠️
Explication : Bug ou crash.

Solution : Mettez l’app à jour ou utilisez le site Web directement.

✅ Tips before contacting Temu

📌 Make a note of your order number

✍️ Prepare a clear description of the problem

📷 Take a photo if the item is damaged.

🕒 Note the date and time of your follow-up contact


⚠️ Beware of scams

Temu will never ask you for your bank codes by SMS, e-mail or telephone.

🚫 Never click on a dubious link. Always go to the official website https://www.temu.com.

🔗 Useful links

🛡️ Saferbuy, your reference for safe online shopping.

If you found this article useful, leave us a comment or a rating to help us offer you even better.


🧠 FAQ - Frequently asked questions about Temu contact

Dial +33 2 41 74 78 90 (08h-01h, 7j/7)

Log in to your Temu account ▶ My orders ▶ Return

Yes, please consult our full 2025 review of Temu


Est-ce que cet article vous a été utile?

Est-ce que cet article vous a été utile?

Merci de prendre quelques secondes pour évaluer cet article. Votre avis nous est précieux !

Merci, ravi que cet article vous ait plu ! Pourriez-vous le partager ? Cela nous aiderait beaucoup à aider d'autres utilisateurs comme vous.

If you found this article useful, please rate it. Your feedback helps us to constantly improve our content. ​

Tell us what you thought and share your suggestions for future articles ! ​

Thank you for your support! ​

Share



Here are the other most popular articles

Saferbuy, your trusted online partner


Votre snippet dynamique sera affiché ici... Ce message est affiché parce que vous n'avez pas défini le filtre et le modèle à utiliser.
How to contact Temu customer service in 2025 (telephone, e-mail, chat, social networks, returns)
Alban Saferbuy June 4, 2025
Tags

Newsletter

News, advice and prevention articles twice a month.

Thanks for registering!

Subscribe
You may also be interested in
How to contact SNCF customer service in 2025 (Telephone, e-mail, SNCF Connect, complaints)
Looking to contact SNCF for a complaint, refund, ticket, or problem with SNCF Connect? Discover in this complete 2025 guide all the reliable ways to reach SNCF customer service: by phone, email, app, post, or via the customer area.