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🚚 All the ways to contact UPS
The most direct way to speak to an advisor:
| Means of contact | Main use Contact | details / Link |
|---|---|---|
| UPS customer service telephone | Follow-up, disputes, claims | |
| International customer service | International orders | +1-913-693-6205 |
| UPS Customer Area | Follow-up, label printing, complaints | ups.com/ ▶ “My UPS” |
| Email / online form | Official claims, documents | UPS form via "Contact us |
| Online chat (US hub) | For business customers | Available on ups.com |
| Social networking | Fast answers, follow-up | Twitter : @UPS_Help · Facebook : UPS |
| Postal address UPS France | Registered mail or archiving | 55 Glenlake Parkway, NE, Atlanta, Géorgie 30328 |
Tip: call at the beginning or end of the day to avoid waiting.
📞 UPS USA & Canada phone number
- For USA and Canada : 1-800-714-8779 (not surcharged)
- Available Mon-Fri 8am-6pm
- Convenient for: express tracking, delivery data queries, complaints.
💌 Contact UPS by internet
1- “My UPS” customer area
- Register or log on to ups.com/
- Track your shipments, print labels, initiate claims.
2- Online form
- Go to “Contact us” > choose a reason (dispute, return...)
- Fill in the form to receive an answer by email.
3- Online chat (b2b)
- Access via ups.com ▶ “Help” or “Contact”
- Useful for transit, export or logistics questions.
4- Social networks
- Twitter: reactivity for short questions or follow-up.
- Facebook: same, with sometimes more detailed answers.
🔍 UPS package tracking and returns
- Package tracking: Log in to “My UPS” or enter the number directly on ups.com/.
- Delivery problem or lost package: Contact customer service by phone or via customer area.
- Return transported by UPS? Use the return label provided or generate one from “My UPS”. Send it to the seller's return address, as instructed.
🛠️ Frequent problems & express solutions
- Package not delivered on time 🕒
Status search via “My UPS” or call 1-800-714-8779.
- Damaged or faulty parcel
Photograph the parcel, contact UPS immediately via form or chat. Keep proof of delivery.
- Unable to locate package
Check number, customer deadlines, then contact customer service.
✅ Best practices before contacting UPS
1- Have your tracking number ready.
2- Note the type of shipment (normal, express, Colissimo partner, etc.).
3- Be clear about your request: delay, return, insurance...
4- For verbal follow-up, note the time, name of the advisor and incident number.
⚠️ Beware of scams
UPS will never ask for your bank details by e-mail or SMS. Never click on a suspicious link. Only use the official ups.com/ website.
🔗 Useful links to add
[UPS Customer Area ]
[Help UPS international (chat b2b)]
📌 In conclusion
You now have all the means you need to contact UPS in France: telephone, e-mail, customer area, chat, social networks. Keep this information at hand to resolve your tracking, return or claim requests without stress.
🔗 Also read : Rakuten Reviews : Everything You Need to Know Before Ordering - Saferbuy's comprehensive guide to secure online transactions.
🧠 FAQ - Frequently asked questions about UPS
For USA and Canada : 1-800-714-8779For USA and Canada : 1-800-714-8779 or call 1-913-693-6205 from outside the U.S. and Canada
Generate the label via “My UPS” or UPS shipping form.
- Use your package number in “My UPS” or on the UPS tracking page.
You can try again later or search for the nearest UPS depot via the “Drop-off locations” function. If you have any questions, please contact customer service. 1-800-714-8779
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