📞 Rakuten customer service phone number

The most direct way to speak to an advisor:

Means of contact	Opening hours	Use
(415) 908-2200 (toll-free number) (Rakuten Help, Rakuten)	Everyday	Questions about orders, delivery, tracking, refunds

Tip: call at the beginning or end of the day to avoid waiting.

💬 Online chat (via the site)

Available directly in the Rakuten Help Area, via the “Contact us” widget. The chat allows for immediate assistance.

📧 Contact Rakuten by e-mail or form

General public form: accessible via Rakuten help ("Contact us Section").

“Professionals” form: if you are a pro seller or buyer, use the dedicated form to be quickly recontacted by the e-commerce teams.

💬 Contact a seller on Rakuten

If you want to ask a question about an item (availability, characteristics, package...):

1. Go to My account → My orders → Order tracking.
2. Click on the "Contact seller" button within 14 days of order confirmation.

🛑 Start a claim

If the seller does not respond or the order is problematic (delay, non-conformity...):

1. Go to My account → All my purchases → Order tracking → Make a claim.
2. If no response is received within 3 working days, Rakuten customer service takes over.

✅ Is Rakuten reliable?

Rakuten (formerly PriceMinister) is a well-established marketplace, a subsidiary of Japanese giant Rakuten since 2018. It boasts over 15M visitors/month and nearly 10,000 professional sellers. Its customer service is accessible, responsive, and offers several means of resolution (seller, platform, hotline). Gaia's “Satisfied or your money back” buyer protection reinforces trust.

Further information

➡️ See also our complete analysis :

Rakuten Reviews : Everything You Need to Know Before Ordering

🔎 Summary - Rakuten contact means

• Telephone: (415) 908-2200 (toll-free)
• Chat & form: from the Rakuten Help Center
• Seller contact: via "Order tracking
• Official claim: dedicated button, follow-up within 3 days

🧠 FAQ - Frequently asked questions about Rakuten contact

What is Rakuten's customer service number?

The Rakuten customer service number is (415) 908-2200 (toll-free). It is available every day, for any question related to an order, delivery or refund.

Can I contact Rakuten by e-mail?

Rakuten does not provide a direct e-mail address. Instead, you can contact them via their contact form in the help center, or via online chat.

How do I contact a Rakuten seller?

Go to “My orders” on your Rakuten account, click on “Order tracking”, then on “Contact the seller”. This option is available for 14 days after receipt.

How do I track my Rakuten order?

Log in to your Rakuten account, go to “My orders”, then select the item you wish to track. You'll find the tracking link and delivery details.

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