Need | Contact |
Call Colissimo | 📞 3631 (free from France) |
Telephone hours | 🕒 Lun-Ven 8h30-19h, Sam 8h30-13h |
Contact via form | |
Parcel tracking | |
Postal address for complaints | ✉️ La Poste – Service Consommateurs, 99999 LA POSTE Cedex |
Official social networks |
📆 When should I call Colissimo customer service?
✅ Best times: 8am-10am or 2pm-4pm on weekdays.
📱 Colissimo phone number
- Single number: 3631 (free)
- 📍 Available from a landline or cell phone in France
- 📞 When calling, say “Colissimo” to be redirected.
🖋️ Contact Colissimo by form
- 🖋️ Contact Colissimo by form : https://aide.laposte.fr/nous-contacter
- Select “Colissimo” from the list of services.
📌 Possible motifs:
- Parcel Tracking
- Claims (delay, loss, damage)
- Failed delivery or return
- Address problem
👉 No direct email is public. The form is the recommended channel.
🏤 Colissimo customer service postal address
La Poste - Service Consommateurs
99999 LA POSTE – CEDEX
📌 Attach :
- Tracking number
- Sender/recipient address
- Sending date
- Details of the problem (photo if necessary)
📦 Tracking, claims and lost parcels
- Online tracking : https://www.laposte.fr/outils/suivre-vos-envois
Time limits for claims :
- ⏱ Delay: 3 working days after the scheduled date
- 📭 Loss: after 15 calendar days without delivery
- 📸 Damaged parcel: claim within 3 days (with proof)
How to file a claim :
- Form
- By phone 3631
- At the post office
📬 Failed delivery, return or calling card
- Package not delivered? Check the delivery notice (letterbox or online).
- Can be collected from a post office or relay within 15 days.
- For returns: use the label provided by the merchant.
🌐 Official social networks
⚠️ Attention : il n’existe pas de compte Twitter/X officiel “@lisalaposte” dédié au SAV.
Here are the official accounts:
- Facebook : https://www.facebook.com/laposte
- Instagram : https://www.instagram.com/laposte/
⏱ Estimated response time: a few hours on weekdays.
❓ Quick FAQ - Colissimo customer service
3631, free call from France.
By telephone, online form or at a post office.
No, it's a free number.