📆 When should I call Colissimo customer service?

✅ Best times: 8am-10am or 2pm-4pm on weekdays.

📱 Colissimo phone number

• Single number: 3631 (free)
• 📍 Available from a landline or cell phone in France
• 📞 When calling, say “Colissimo” to be redirected.

🖋️ Contact Colissimo by form

• 🖋️ Contact Colissimo by form :  https://aide.laposte.fr/nous-contacter
• Select “Colissimo” from the list of services.

📌 Possible motifs:

• Parcel Tracking
• Claims (delay, loss, damage)
• Failed delivery or return
• Address problem

👉 No direct email is public. The form is the recommended channel. 

🏤 Colissimo customer service postal address

La Poste - Service Consommateurs

99999 LA POSTE – CEDEX

📌 Attach :

• Tracking number
• Sender/recipient address
• Sending date
• Details of the problem (photo if necessary)

📦 Tracking, claims and lost parcels

• Online tracking : https://www.laposte.fr/outils/suivre-vos-envois

Time limits for claims :

• ⏱ Delay: 3 working days after the scheduled date
• 📭 Loss: after 15 calendar days without delivery
• 📸 Damaged parcel: claim within 3 days (with proof)

How to file a claim :

• Form
• By phone 3631
• At the post office

📬 Failed delivery, return or calling card

• Package not delivered? Check the delivery notice (letterbox or online).
• Can be collected from a post office or relay within 15 days.
• For returns: use the label provided by the merchant.

🌐 Official social networks

⚠️ Attention : il n’existe pas de compte Twitter/X officiel “@lisalaposte” dédié au SAV.

Here are the official accounts:

• Facebook : https://www.facebook.com/laposte
• Instagram : https://www.instagram.com/laposte/

⏱ Estimated response time: a few hours on weekdays.

❓ Quick FAQ - Colissimo customer service