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How do I contact Colissimo customer service? Phone number, email, opening hours, complaints (2025)

Discover all the ways to contact Colissimo la poste customer service in 2025: toll-free number, e-mail, call times, online form, complaints, returns or lost parcels.
May 14, 2025 by
How do I contact Colissimo customer service? Phone number, email, opening hours, complaints (2025)
Alban Saferbuy

Need

Contact

Call Colissimo

📞 3631 (free from France)

Telephone hours

🕒 Lun-Ven 8h30-19h, Sam 8h30-13h

Contact via form

💌 contact Form

Parcel tracking

🔍 Track my Parcel

Postal address for complaints

✉️ La Poste – Service Consommateurs, 99999 LA POSTE Cedex

Official social networks

FacebookInstagram


📆 When should I call Colissimo customer service?

Tableau de Disponibilité Service Client Colissimo
Jour 8h–10h 10h–12h 12h–14h 14h–16h 16h–18h
Lundi Moyen Élevé Moyen Faible Moyen
Mardi Faible Moyen Faible Faible Moyen
Mercredi Faible Moyen Moyen Faible Moyen
Jeudi Faible Moyen Faible Faible Moyen
Vendredi Moyen Élevé Moyen Faible Élevé

✅ Best times: 8am-10am or 2pm-4pm on weekdays.

📱 Colissimo phone number

  • Single number: 3631 (free)
  • 📍 Available from a landline or cell phone in France
  • 📞 When calling, say “Colissimo” to be redirected.

🖋️ Contact Colissimo by form

📌 Possible motifs:

  • Parcel Tracking
  • Claims (delay, loss, damage)
  • Failed delivery or return
  • Address problem

👉 No direct email is public. The form is the recommended channel. 

🏤 Colissimo customer service postal address

La Poste - Service Consommateurs

99999 LA POSTE – CEDEX

📌 Attach :

  • Tracking number
  • Sender/recipient address
  • Sending date
  • Details of the problem (photo if necessary)

📦 Tracking, claims and lost parcels

Time limits for claims :

  • ⏱ Delay: 3 working days after the scheduled date
  • 📭 Loss: after 15 calendar days without delivery
  • 📸 Damaged parcel: claim within 3 days (with proof)

How to file a claim :

  • Form
  • By phone 3631
  • At the post office

📬 Failed delivery, return or calling card

  • Package not delivered? Check the delivery notice (letterbox or online).
  • Can be collected from a post office or relay within 15 days.
  • For returns: use the label provided by the merchant.

🌐 Official social networks

⚠️ Attention : il n’existe pas de compte Twitter/X officiel “@lisalaposte” dédié au SAV.

Here are the official accounts:

⏱ Estimated response time: a few hours on weekdays.


❓ Quick FAQ - Colissimo customer service


3631, free call from France.

By telephone, online form or at a post office.

No, it's a free number.


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How do I contact Colissimo customer service? Phone number, email, opening hours, complaints (2025)
Alban Saferbuy May 14, 2025
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