À propos de nous
Chez Saferbuy, nous réalisons des évaluations complètes de l'expérience client et des produits, en analysant chaque étape de l'achat, de la présentation du produit en ligne à sa livraison et réception. Nos tests, menés dans un cadre authentique, se basent sur des observations minutieuses de l'ensemble du parcours client, sans inclure de tests à long terme ni en laboratoire. Pour plus de détails sur notre protocole d'évaluation, cliquez ici.
Transparence et financement :
Nous ne percevons aucune commission sur les ventes des produits que nous évaluons ni sur les liens affiliés vers les sites des fabricants. Les fabricants des produits que nous testons nous mettent ces derniers à disposition gratuitement. Nous recevons une rémunération pour la réalisation de l'audit d'expérience client et pour l'utilisation de notre badge Saferbuy. Nous tenons à souligner que ces rémunérations n'ont aucune influence sur l'objectivité ou les résultats de nos évaluations.
Pour consulter notre politique de transparence, cliquez ici.
Nous accueillons les retours et les opinions divergentes. N’hésitez pas à nous faire part de vos expériences ou de vos questions concernant nos observations. Votre retour est précieux pour nous améliorer !
Send us your feedback through our contact form.
Overview of test results
Getting started
Proofing
Quality-Price ratio
Packaging and contents
Getting started
Proofing
Quality-Price ratio
Packaging and contents
Benefits |
✔️ 100-night trial, free delivery and returns |
✔️ Thermoregulating |
✔️ Adjustable height (2 layers) |
✔️ Pressure relief |
✔️ AirGrid technology |
✔️ 2-year warranty |
Inconveniences |
| ✖️ Aucun inconvénient majeur n’a été relevé |
Nous avons examiné l’oreiller Nuage Elite de la marque Emma. Ce modèle vise à associer confort et régulation thermique, avec pour objectif de maintenir une température agréable pendant la nuit. Il est proposé au format 40 x 70 cm, et disponible à l’unité ou en lot de deux.
Grâce à sa technologie AirGrid, cet oreiller intègre une structure rembourrée associée à une housse conçue pour favoriser la circulation de l'air. Cette conception vise à limiter l'accumulation de chaleur et à offrir une sensation de fraîcheur durant la nuit.
Le Nuage Elite est un oreiller polyvalent doté d’une conception à double couche, permettant d’ajuster sa hauteur pour répondre aux préférences individuelles de chaque utilisateur.
Benefits |
✔️ 100-night trial, free delivery and returns. |
✔️ Thermoregulating |
✔️ Adjustable height (2 layers) |
✔️ Pressure relief |
✔️ AirGrid technology |
✔️ 2-year warranty |
Inconveniences |
| ✖️ Aucun inconvénient majeur n’a été relevé |
Grâce à sa conception à double couche, cet oreiller permet d’ajuster la hauteur selon les préférences individuelles. Après une inspection détaillée, le produit semble conforme aux descriptions et visuels figurant sur le site officiel de la marque.
Dans l’ensemble, l’oreiller Nuage Elite offre un bon équilibre entre confort et modularité. Son design simple et épuré peut convenir à divers profils de dormeurs. Emma semble fournir des informations claires et cohérentes, répondant aux critères établis par notre institut de test indépendant Saferbuy. À ce titre, l’oreiller Emma obtient le badge Saferbuy, décerné aux produits ayant satisfait l’ensemble de nos critères d’évaluation.
Après une inspection détaillée de l'expérience client et du produit, celui-ci semble correspondre aux informations et visuels fournis sur le site officiel de la marque. Les éléments tels que les matériaux, les dimensions et les options apparaissent conformes à ceux présentés en ligne.
Dans l’ensemble, l’oreiller Nuage Elite de la marque Emma présente une combinaison intéressante de confort et de modularité. Son design simple et soigné peut convenir à différents profils de dormeurs. La marque semble fournir des informations claires et cohérentes à travers ses descriptions, visuels et éléments de communication, répondant ainsi aux critères d’évaluation définis par notre institut indépendant Saferbuy. À ce titre, l’oreiller Emma obtient le badge Saferbuy, attribué aux produits ayant satisfait à l’ensemble des critères de notre protocole d’analyse.
The test
1. General Information
Nous avons reçu cet oreiller nuage élite Emma pour une épreuve pratique et l’avons évalué avec soin. Saferbuy est un institut de test indépendant. Nous ne percevons aucune commission sur les ventes des produits évalués. Les marques paient pour faire auditer leur expérience client et pour utiliser notre badge Saferbuy, sans que cela influence nos évaluations.
Notre évaluation couvre l’ensemble du parcours client, de la présentation du produit à la livraison et la réception. Nous analysons également l’emballage, l’expérience utilisateur et le service après-vente, tout en attribuant une note de rapport qualité-prix comparée aux autres acteurs du marché.
Les évaluations sont basées sur un système de points, avec un maximum de 100 points par section. La note finale est la moyenne des sections, pondérée selon leur importance. Le détail de notre processus d’évaluation est disponible sur notre site internet.
2. Delivery (out of 100 points)
ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.
Criteria | Remarks | Points obtained |
Delivery times | The announced delivery times (5-10 days) are respected, we received our parcel in 7 days. We were kept informed of every stage in the delivery of the parcel. | 50/50 |
Package condition on receipt | Package undamaged. | 10/10 |
Package tracking communication | Very good. We received an e-mail a few hours after our order giving us the tracking number with all the necessary information. We received an e-mail and sms at each stage of the progress of our parcel. For the final stage, we first received an e-mail informing us that the delivery appointment was between 8am and 1pm. Then a second one informing us that the delivery was between 8am and 10am. During the final delivery phase, we receive a message informing us that the delivery will take place between 9 and 10 am. What's more, you can follow the delivery driver's progress in real time on the map. There's also the option of rescheduling a delivery, free of charge, if the schedule doesn't suit you. | 40/40 |
Total | 100/100 |
*The maximum number of points is 100.
Nous avons observé un processus de livraison satisfaisant. Le numéro de suivi nous a été communiqué de manière claire, avec un accès facile à l’application de suivi et aux informations détaillées concernant l’état de notre commande. Les délais de livraison ont été respectés, avec une réception de la commande sous 7 jours. Le colis est arrivé en bon état. Le jour de la livraison, nous avons pu suivre l’avancée du colis en temps réel grâce au suivi en ligne, et observer le parcours du livreur sur la carte.
3. First impressions, packaging and contents
ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?
Criteria | Remarks | Points obtained |
Product protection | The packaging is intact, with no visible damage, and the cardboard used offers adequate protection for the product during transport. In our resistance test, simulating various stresses (pressure, scratches, shocks, and humidity), the cardboard demonstrated good solidity, and the product remained intact. This level of protection makes it compatible with the requirements of online sales and delivery, guaranteeing the integrity of the product until it is received by the customer. | 100/100 |
Packaging durability | Unnecessary packaging waste has been avoided. Non-recyclable plastics have been used to package the pillow to protect it from moisture and keep it compressed in the box. | 65/100 |
Package contents | The pillow is well protected in packaging adapted to its size, helping to maintain its integrity during transport. Once unpacked, it quickly returns to its original shape, ensuring it's ready for use. | 100/100 |
Operating instructions and user guide | This product does not require an instruction manual or user guide. The labels provide clear maintenance information. | 100/100 |
Total | 91/100 |
*The maximum number of points is 100.
The Emma Select Bed customer experience begins the moment you receive the package. The packaging is carefully designed and reinforced, demonstrating the special care taken to protect the product. Unnecessary packaging waste is avoided as far as possible, although recyclable and non-recyclable plastic is used to ensure compact, moisture-proof delivery.
When you open the packaging, everything is present and corresponds to the description on the product page. On unpacking, the pillow returns to its original shape in just a few minutes and can be used straight away. The package is odorless.
L’ouverture du colis se déroule de manière fluide, facilitée par un emballage bien pensé. Ces éléments contribuent à une première impression soignée, en cohérence avec les standards de qualité mis en avant par la marque.
4. Getting started
ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Remarks | Points obtained |
Product appearance | The visual aspect of the product meets our expectations, with no visible defects. The pillow received corresponds to the images and photos on the site, with a precise color match, in this case white and blue. | 100/100 |
Size, dimensions, ingredients and composition | The dimensions are respected (here 40x70 cm). The composition indicated on the website corresponds to the composition indicated on the product label. | 100/100 |
Getting started | After our period of use, no defects were found. The pillow offers a good level of comfort and remains silent during movement. Its structure shows notable stability, quality workmanship, and seems designed to last. The zipper is sturdy and easy to handle, ensuring practical, long-lasting use. | 100/100 |
Well thought-out product? installation, uninstallation? | The packaging has been designed for easy transport. The pillow requires no special installation, and its dimensions are adapted to any type of user or bed size. AirGrid technology is particularly remarkable. When comparing two pillows, one equipped with this technology and the other without, the difference is immediately perceptible. The pillow with AirGrid technology provides a tangible sensation of freshness, offering superior freshness from the very first touch. | 100/100 |
Total | 100/100 |
*The maximum number of points is 100.
The Nuage Elite pillow from Emma is meticulously crafted with quality finishes. Its simple yet robust design is accompanied by AirGrid technology, designed to promote air circulation and maintain a pleasant temperature. The pillow's flexibility is also noteworthy, suggesting good adaptability.
Emma propose une garantie de 2 ans sur ce modèle. Les matériaux et finitions observés sont de bonne qualité.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are the marketing arguments and advertising promises well-founded?
Arguments | Remarks | Points obtained |
Even distribution of head and neck weight | Les observations effectuées lors de notre test suggèrent que l'oreiller permet une répartition équilibrée du poids de la tête et du cou, ce qui semble offrir un soutien confortable.
| 100/100 |
Thermoregulating | It features a honeycomb pillowcase in TPE (thermoplastic elastomer) incorporating AirGrid technology, which provides a cooling effect by distributing heat and promoting air circulation. This technology enhances the pillow's thermal comfort, particularly when falling asleep, by providing optimal temperature regulation. | 100/100 |
Adjustable height: 2 layers | True. The Nuage Elite pillow features a discreet zippered cover. When this cover is opened, two layers of pillow are revealed. One is thinner, so can be removed for sleepers who prefer a thinner pillow. | 100/100 |
Pressure relief | The elite cloud pillow is distinguished by its ability to be adjusted in height, enabling optimal head positioning. This feature makes it possible to customize support, which is essential for reducing pressure on the nape of the neck and improving cervical spine alignment during sleep. | 100/100 |
2-year warranty + 100-night trial period | True. These guarantees are respected by the brand. You can find them here by clicking here. | 100/100 |
| Removable cover | True. The pillow features a discreet zipper, allowing the cover to be easily removed and machine-washed. In our test, we machine-washed the product and found that it came out intact, with no alteration in shape or quality. This practical feature guarantees easy maintenance and contributes to the product's durability. | 100/100 |
Is the product described on the product page identical to the product received? | Suite à notre test, l'oreiller présente une construction de qualité et semble en adéquation avec les descriptions fournies sur la page de vente d'Emma. Les caractéristiques telles que le confort, le soutien et la sensation de fraîcheur sont respectées, bien que ces éléments puissent être perçus différemment en fonction des préférences individuelles. | 100/100 |
TOTAL | 100/100 |
*The maximum number of points is 100.
The product description is well done and totally corresponds to the product received, the design and the photos and details represent the product well, the colors are as shown in the photos.
Ce produit semble convenir à différents types de dormeurs, offrant un confort satisfaisant. Aucun inconvénient notable n'a été observé lors de notre évaluation pratique.
L'oreiller Nuage Elite présente des caractéristiques thermorégulantes et une hauteur ajustable. Selon les tests réalisés par l'institut Saferbuy et des experts, la technologie AirGrid semble offrir des avantages en termes de régulation de la température.
6. Quality-price ratio and consumer reviews
ℹ️ In this section, we analyze prices in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.
Arguments | Remarks | Points obtained |
Quality-price ratio | The price of this pillow, in its category (AirGrid with adjustable height), stands out as one of the most affordable on the market, offering excellent value for money. After a comparative analysis with similar products, it turns out that Emma's Nuage Elite pillow is the least expensive among its competitors, while maintaining comparable quality. | 100/100 |
Customer rating analysis | As the product is new, the product page does not yet have any customer reviews. In the absence of customer reviews for this product, our institute is basing itself for the moment on all the customer reviews obtained in the “Pillows” category on Emma's website. The average rating is 4.4/5 out of more than 1,000 reviews. We note that this pillow has been elected Product of the Year 2024, a label which testifies to its recognition by consumers. | 85/100 |
TOTAL | 93/100 |
*The maximum number of points is 100.
On the brand's official website, consumers rate Emma brand pillows as good, giving them an average of 4.4/5 stars out of more than 1,000 reviews.
We note that this pillow has been voted Product of the Year 2024, a label that testifies to its recognition by consumers. This award underlines the pillow's quality and user satisfaction, providing important validation of its performance and popularity.
In our evaluation, we found that this product stands out for its comfort and adaptability, offering excellent value for money. Its innovative Air Grid technology, perceptible to the touch, stands out in particular. Comparing two pillows, one with and one without this technology, the difference is immediately perceptible, underlining its effectiveness in improving the sensation of freshness and overall comfort.
It's essential to stress that the choice of a pillow depends on individual preferences, meaning that what is deemed comfortable by one person may not be so for another. Perceptions of comfort vary according to factors such as sleeping position, firmness preferences and personal needs, making each experience unique.
For equivalent products, we found prices up to over €900. We note that the price of the original Emma matelas mattress is average in terms of price in its category. For the quality and performance received, it's good value for money.
7. Evaluation of after-sales service
ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.
Getting in touch was very easy: on the brand's website, there's a chatbox in the bottom right-hand corner, which starts with a questionnaire generated by artificial intelligence. We are then redirected to a customer support person. The brand can also be contacted by email and responds within 1 working day, so it's very responsive. Finally, the brand can be reached by phone. We had no waiting time.
During our evaluation, we contacted Emma's customer service by phone. There was no waiting, and we were immediately able to speak with an advisor who answered all our questions clearly and in detail. He gave us pertinent advice and confirmed the 100-day trial policy. We particularly appreciated the professionalism of the person we spoke to, who was able to provide us with precise and useful information, which greatly facilitated our approach.
Emma is fully committed to the durability of its products, offering a 2-year warranty. This guarantee testifies to their confidence in the quality of their beds and their commitment to their customers. As for the 100-night trial, simply contact their support team to initiate a free return if the product is not suitable. This simple, no-cost process reflects Emma's focus on customer satisfaction and the transparency of its commitments. All these conditions are detailed in the general terms and conditions of sale, available on the Emma website.
The customer support team scored 100/100, because they were easy to contact and very responsive, answering all our questions, with a little extra for their quality advice.
8. Conclusion and overall score
Criteria | Weighting | Points Obtained |
Delivery | 10% | 100 |
Packaging and contents | 10% | 91 |
Waiting and getting started | 10% | 100 |
Practical test and brand promises | 35% | 100 |
Customer rating analysis | 10% | 85 |
After-sales service analysis | 10% | 100 |
Quality-price ratio | 15% | 100 |
TOTAL | 98/100 |
*The maximum number of points is 100.
98 out of 100, a rating considered very good by our label. The test period took place in 11/24 and can be found in our database under license number 2024822. Further information on our test procedure can be found at saferbuy.fr
Découvrez ce produit sur
Découvrez ce produit sur
Autres articles Emma Vérifiés par Saferbuy
How does SaferBuy evaluate products?
Our tests are carried out exclusively under real-life conditions, enabling us to examine each product's features in detail. Find out more about our testing methods, click here.
