It all started with a discussion with a patient
Louis, now co-founder of SaferBuy, is a former physiotherapist.
During his studies and work, several patients shared their bad online shopping experiences: products never received with sites shutting down, products very different from their description, disappointing quality, or promises that simply do not match reality.
These discussions raise a simple question:
How can we know if what is promised online really corresponds to what we will receive, when we cannot see, touch, or verify the product before buying it?
It is from this question that the idea of SaferBuy was born.
It all started with a discussion with a patient
Louis, now co-founder of SaferBuy, is a former physiotherapist.
During his studies and work, several patients shared their bad online shopping experiences: products never received with sites shutting down, products very different from their description, disappointing quality, or promises that simply do not match reality.
These discussions raise a simple question:
How can we know if what is promised online really corresponds to what we will receive, when we cannot see, touch, or verify the product before buying it?
It is from this question that the idea of SaferBuy was born.
A Shared Conviction
With Samuel, we transformed this idea into SaferBuy: an independent third party that actually buys the products, verifies the promises made online, and documents what the consumer actually receives.
Our conviction is simple: trust should not rely solely on a promise. It should be verifiable.
The same conviction
With Samuel, we transformed this idea into SaferBuy: an independent third party that actually buys the products, verifies the promises made online, and documents what the consumer actually receives.
Our conviction is simple: trust should not rely solely on a promise. It should be verifiable.
Hundreds of mystery shoppers in over 30 countries
We work with a network of hundreds of local mystery shoppers, spread across more than 30 countries.
They buy the products, receive them at home, and evaluate each step: ordering, delivery, quality, packaging, customer service, returns, and refunds.
This local presence allows us to observe the experience as it is actually lived by consumers, while taking into account the specifics of each market.
Un réseau de clients mystères locaux sur tous les continents
Un réseau de clients mystères locaux sur tous les continents
Hundreds of mystery shoppers in over 30 countries
We work with a network of hundreds of local mystery shoppers, spread across more than 30 countries.
They buy the products, receive them at home, and evaluate each step: ordering, delivery, quality, packaging, customer service, returns, and refunds.
This local presence allows us to observe the experience as it is actually lived by consumers, while taking into account the specifics of each market.
How do we evaluate?
Un réseau de clients mystères locaux sur tous les continents
Un réseau de clients mystères locaux sur tous les continents
A gap that is too wide between promise and reality
Online, brands control the presentation of their products. But once the "buy" button is clicked, reality can be different: delivery times, quality, packaging, "easy return", customer service...
- Poncho de qualité
- Design premium
- Produit écologique
- Protection efficace contre la pluie
- Plastique très fin
- Finitions très basiques
- Écart avec la présentation en ligne
- Ne protège pas de la pluie
- Poncho de qualité
- Design premium
- Produit écologique
- Protection efficace contre la pluie
- Plastique très fin
- Finitions très basiques
- Écart avec la présentation en ligne
- Ne protège pas de la pluie
A gap too large between the promise and reality
Online, brands control the presentation of their products. But once the "buy" button is clicked, reality can be different: delivery times, quality, packaging, "easy return", customer service...
- Poncho de qualité
- Design premium
- Produit écologique
- Protection efficace contre la pluie
- Plastique très fin
- Finitions très basiques
- Écart avec la présentation en ligne
- Ne protège pas de la pluie
- Poncho de qualité
- Design premium
- Produit écologique
- Protection efficace contre la pluie
- Plastique très fin
- Finitions très basiques
- Écart avec la présentation en ligne
- Ne protège pas de la pluie
A more transparent and reliable e-commerce
We believe that a more transparent e-commerce benefits everyone: consumers, responsible brands, and the entire market. SaferBuy exists to reduce the gap between what is promised online and what consumers actually receive.
Learn more about our mission →
A more transparent and reliable e-commerce
We believe that a more transparent e-commerce benefits everyone: consumers, responsible brands, and the entire market. SaferBuy exists to reduce the gap between what is promised online and what consumers actually receive.
What guides us every day
What guides us every day
Building trustworthy e-commerce, everywhere in the world.
Together let's reduce the "Reality Gap" between online promises and reality
Building trustworthy e-commerce, everywhere in the world.
Together let's reduce the "Reality Gap" between online promises and reality