Overview of test results
Getting started
Proofing
Quality-Price ratio
Packaging
Getting started
Proofing
Quality-Price ratio
Packaging and contents
Benefits |
✔️ Fast, traceable delivery in line with the announced delivery times. |
✔️ 3-seater sofa that converts into a full double bed |
✔️ Metal frame and sturdy wooden slats, stable in use |
✔️ Removable and washable covers, easy overall maintenance |
✔️ Accessible, responsive, and consistent after-sales service |
Good to know |
✖️ The sofa is exactly as shown on the website. However, we note that the fabric arrives compressed and marked by the packaging. Simply ironing the back covers is enough to restore its appearance.
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We tested the Emma convertible sofa as mystery shoppers.
Marketed as a 2-in-1 3-seater convertible sofa offering “all the comfort of a real bed in your living room,” with a modern design and “built to last,” the Emma sofa promises comfortable seating during the day and a sleeping experience close to that of a real bed at night.
The audit was conducted according to the SaferBuy protocol, under real purchasing conditions, in order to assess the conformity between the product presentation, the advertised performance, and the actual user experience.
We've reviewed the Utopia Deals integral waterproof mattress protector. This product is designed to protect your mattress against night-time accidents and perspiration.
It features a waterproof polyester membrane on the underside for optimum waterproofing.
The integral mattress protector can also extend the life of your mattress by protecting it against moisture, physical and daily wear and tear, and allergens.
After a detailed inspection of the product, we confirm that this item is in full compliance with the description provided by the brand on its website. All advertised items, including materials, dimensions and options, correspond exactly to what is presented online. What's more, the mattress protector can be used immediately upon receipt of the parcel.
Overall, this Utopia brand integral mattress protector is an excellent combination of waterproofing and comfort. Recommended for mattress protection. This brand is transparent in its product description, photos and marketing arguments, making it a recommended choice by our Saferbuy institute.
Benefits |
✔️ Fast, traceable delivery in line with the announced delivery times. |
✔️ 3-seater sofa that converts into a full double bed |
✔️ Metal frame and sturdy wooden slats, stable in use |
✔️ Removable and washable covers, easy overall maintenance |
✔️ Accessible, responsive, and consistent after-sales service |
Good to know |
| ✖️ Visually, the sofa matches its appearance on the Emma website. The fabric was wrinkled upon delivery, but we ironed the back cushion covers without any issues. |
We tested the Emma convertible sofa as mystery shoppers.
Marketed as a 2-in-1 3-seater convertible sofa offering “all the comfort of a real bed in your living room,” with a modern design and “built to last,” the Emma sofa promises comfortable seating during the day and a sleeping experience close to that of a real bed at night.
The audit was conducted according to the SaferBuy protocol, under real purchasing conditions, in order to assess the conformity between the product presentation, the advertised performance, and the actual user experience.
The Emma convertible sofa received a final score of 87/100 in this test and was awarded the SaferBuy badge.
The Emma convertible sofa received a final score of 87/100 in this test and was awarded the SaferBuy badge.
The test
1. General Information
The purchase was made anonymously via the Emma.fr website, without the brand being informed at the time of ordering.
It is important to note that our evaluations are in no way influenced by brands. Brands pay for an audit of their customer experience and for the use of our trust badge, but are not informed when we place an order.
Our assessment covers the entire customer journey, from product presentation to delivery and acceptance. We also analyze packaging, user experience and after-sales service, while assigning a value-for-money score compared with other market players.
Assessments are based on a points system, with a maximum of 100 points per section. The final grade is the average of the sections, weighted according to their importance. Details of our assessment process are available on our website.
2. Delivery (out of 100 points)
ℹ️ Delivery testing provides accurate information on the time, condition and reliability of delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether delays, damage or communication problems.
Criteria | Remarks | Points obtained |
Delivery times | Delivery in accordance with the announced deadlines, time slot respected | 50/50 |
Package condition on receipt | Some visible damage to the box, but no impact on the product inside. | 5/10 |
Package tracking communication | Accessible tracking, functional link, clear notifications at every stage of the shipment | 40/40 |
Total | 95/100 |
*The maximum number of points is 100.
Overall, delivery was very satisfactory and reassuring: the product arrived on time, with clear tracking information. Damage to the box was limited and did not affect the sofa, but is taken into account in the rating.
This first delivery experience complies with SaferBuy standards. We received emails and notifications at every stage. The delivery times displayed correspond to those observed.
3. First impressions, packaging and contents
ℹ️ Here we take a closer look at packaging. Durability is becoming an increasingly important factor. In addition, sufficient product protection must of course be guaranteed. Are the contents of the packaging complete, and does the brand make it as easy as possible to use the product directly?
Criteria | Remarks | Points obtained |
Product protection | The packaging had a few holes and impact marks. Drop and pressure tests exacerbated this damage, but the sofa remained intact. No signs of moisture or impact on the visible parts of the product after our impact, drop, pressure, and moisture simulations. | 85/100 |
Packaging durability | The use of unnecessary materials is limited, but the amount of plastic remains significant. The structure of the cardboard shows weaknesses during testing, with areas that deform. | 73/100 |
Package contents | All the necessary components for assembly and use are included. No components are missing, all parts are identifiable and in good condition. No specific tools were required other than those provided. | 100/100 |
Operating instructions and user guide | Assembly and maintenance instructions are provided. The content is considered too schematic, with many diagrams and few written explanations. Some steps require you to “guess” the meaning of the assembly, which can be frustrating. The guide could be more educational, with more step-by-step instructions and practical advice.
| 80/100 |
Total | 84,5/100 |
*The maximum number of points is 100.
The packaging protects the sofa well, despite some visible damage to the cardboard. The contents are complete, but the instructions could definitely be improved to make assembly easier and more reassuring.
4. Getting started
ℹ️ How is the product designed visually (shape, color), what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Remarks | Points obtained |
Product appearance | The sofa matches the design and color shown in the online images. Upon delivery, the fabric is significantly more wrinkled than in the photos on the Emma website. A few light stains are visible on the inner foam. After ironing and putting it back in place, it looks like the photos, but this unmentioned step may reduce the perceived value when opened. | 85/100 |
Size, dimensions, ingredients and composition | Measured dimensions:
The measurements correspond to the detailed technical information, but points are deducted because:
| 70/100 |
Getting started | Once assembled, the sofa is ready for immediate use. Converting the sofa into a bed is intuitive and quick. The structure inspires confidence in its overall solidity. | 85/100 |
Well thought-out product? installation, uninstallation? | The 2-in-1 principle (sofa + bed) is generally well designed. Assembly and disassembly can be completed within a reasonable amount of time once the instructions have been understood. However, some steps are not clearly explained, and a rear bar comes off easily. Reinforcing this area (adding a fastening system) would be desirable. | 75/100 |
Total | 78,75/100 |
*The maximum number of points is 100.
The initial experience is satisfactory, but adjustments to the instructions, visual finish, and clarity of technical information would help to build confidence right from installation.
It would be helpful if the brand added information on how to smooth out the sofa.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether products deliver what brands promise. Are marketing arguments and advertising promises well-founded?
Observed criteria | Remarks |
“All the comfort of a real bed in your living room.” | The sleeping comfort is genuine and high-quality, living up to the marketing promise. However, we identified a technical weakness: the fastening system for the two bed bases tends to come undone when moving around. |
“Comfortable 3-seater sofa” | In use, the seat is considered comfortable for a convertible sofa, with consistent depth and height. This sofa is effectively functional for three people.
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“Converts effortlessly into a comfortable double bed.” | Switching to night mode is actually simple once you understand how it works. The term “effortless” remains subjective but is consistent with our test results. |
“Built to last.” | After assembly and use, the sofa appears to be reliable and offers good stability. Please note that SaferBuy does not conduct long-term testing.
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“Sturdy metal frame and wooden slats, strong and durable.” | In practice, the metal frame and slats prove to be stable and resistant during repeated and excessive handling. |
“Removable and washable covers.” | Verified on the product: presence of zippers and washable covers. After machine washing according to the information on the labels, we did not notice any premature wear on the covers. After ironing, no signs of premature wear were detected. |
The product description is generally reasonable, but several phrases referring to the “real bed” may be a little too marketing-oriented.
On the other hand, the promises related to everyday use (ease of conversion, washable covers, sturdy frame) are confirmed by real-world experience.
The Emma brand convertible sofa scores 94/100 in this category and meets our standards.
6. Quality-price ratio and consumer reviews
ℹ️ In this section, we analyze prices in the sector and compare competitors' prices. We also study customer reviews collected on recognized platforms to better understand and assess brand reputation.
Arguments | Remarks | Points obtained |
Quality-price ratio | The retail price (around €1,999) is slightly higher than the average for this range. The perceived quality (structure, mechanism, overall finish) is good, but this price difference impacts the final value for money ratio. | 72,3/100 |
Analysis of customer reviews | We do not collect reviews on the sales page. We have a rating of 3.9 on TrustPilot, which is considered a good rating. | 73/100 |
*The maximum number of points is 100.
This model does not have any reviews on its website.
Reviews focus on the overall rating of the seller/brand, which is around 3.9/5 on some platforms.
In the absence of specific reviews for this sofa, SaferBuy relies on its overall reputation (Trustpilot, seller ratings, etc.).
Overall consumer sentiment toward the Emma brand is positive, with room for improvement in terms of service consistency and the processing time for certain cases.
7. Evaluation of after-sales service
ℹ️ In this section, we evaluate contact with after-sales service, including ease of access, responsiveness and professionalism of the team. We also check whether brands respect their commitments in terms of warranties, return and refund policies.
Criterion observed: Customer Service & Order Tracking
Analysis: The customer experience is exemplary from the moment of purchase. We didn't need to request tracking numbers: automated delivery notifications immediately reinforce the feeling of reliability and peace of mind.
We tested customer service twice via the website's chat box:
Technical incident: Following a malfunction with the number, we received an immediate, personalized, and helpful response.
Product after-sales service: Following the detection of a defect in the mattress foam, the exchange request was handled with remarkable efficiency. The new item was delivered in just a few days.
Strengths:
- Responsiveness: Solution-oriented responses that are fully consistent with the brand's commercial policy.
- Professional and courteous tone
- After-sales service management: A seamless process that turns a technical problem into a lever for satisfaction.
- Clear communication about return policy, trial period (100 nights), and warranty (2 years).
Emma's customer service clearly stands out as one of the highlights of the overall experience. It scores 100/100.
8. Conclusion and overall score
Criteria | Weighting | Points Obtained |
Delivery | 10% | 95 |
Packaging and contents | 10% | 84,5 |
Waiting and getting started | 10% | 78,75 |
Practical test and brand promises | 35% | 94 |
Analysis of customer reviews | 10% | 73 |
Analysis of after sales services | 10% | 100 |
Quality-Price ratio | 15% | 72,3 |
TOTAL | 87/100 |
*The maximum number of points is 100.
This convertible sofa from Emma has an overall score of 87/100 and has been awarded the SaferBuy badge. This rating reflects a satisfactory overall performance according to our test criteria. The test period took place in January 2026 and can be found in our database under license number 2026101. Further information on our testing procedure can be found at saferbuy.fr
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Our tests are carried out exclusively under real-life conditions, enabling us to examine each product's features in detail. Find out more about our testing methods, click here.
