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Chronopost customer service contact details
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Chronopost telephone number: how to call?
To contact Chronopost customer service by phone, dial 09 69 39 13 91. This number is available Monday to Friday, 8:30am to 7:00pm, and Saturday, 8:30am to 1:00pm.
Practical tip:
To avoid peak times, call early in the morning (8.30am - 10am) or early in the afternoon (2pm - 4pm).
💬 Contact Chronopost by internet: mail, form and customer area
- Online form: For any written request or complaint, go to the Chronopost Contact page, where you can send a message via their secure form.
- Chronopost customer area: Log in to track your parcels, modify a delivery or access your invoices.
- Online chat: Depending on availability, you can chat with an advisor on the official website.
- By e-mail to the following address : service.client@chronopost.fr
How do I track a Chronopost parcel?
Do you have a parcel to track? Tracking is quick and easy:
- Go to chronopost.fr.
- Click on “Parcel tracking”.
- Enter your Chronopost tracking number (example: 6XXXXXXXXXFR).
- Check the status in real time.
If you have any problems with your delivery, contact Chronopost customer service directly on 09 69 39 13 91.
🛠️ Frequent problems & express solutions
✅ Best practices before calling Chronopost customer service
1- Have your tracking or order number ready.
2- Write down your personal information: name, address and telephone number.
3- Be clear about the purpose of your call: delay, loss, change of address...
4- Take note of the advisor's name and the time of the call for effective follow-up.
⚠️ Beware of scams
Chronopost will never ask you to give your bank details by telephone or unsecured e-mail. Beware of fraudulent calls or messages posing as customer service.
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Conclusion
You now have all the information you need to contact Chronopost customer service in 2025: by telephone, e-mail, customer area or via parcel tracking. Keep these contacts handy to quickly resolve your delivery or tracking questions.
❓ FAQ - All your questions about contacting Chronopost
You can track your parcel in real time on our dedicated page :
Simply enter your tracking number to find out the status of your delivery.
Delivery times depend on the service chosen and the destination:
- Express delivery within 24h in metropolitan France (D+1 before 13h or 18h depending on option)
- International services vary by country. For more details, see see the Tracking Delay informations.
You can reach Chornopost advisors on the toll-free number 09 69 39 13 91, Monday to Friday from 8.30am to 7.30pm, and Saturday from 9am to 1pm.
If your parcel is lost, delayed or damaged, please contact our customer service team as soon as possible. You can also file a complaint via your customer area.
Keep all receipts and the tracking number handy to facilitate processing.
To modify a delivery (address, date, location), log in to your Chronopost customer area. Certain modification options are available depending on the progress of the parcel.
Cancellation is only possible before shipment.
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