Delsey Paris Review: Customer Service, Returns, Warranty & Support
Looking for reliable information about Delsey Paris? Discover everything you need to know about the brand, customer service, shipping policies, return deadlines, warranty, and quality commitments.
Delsey Paris
Founded in 1946, Delsey Paris is an iconic French luggage brand, combining elegant design, innovation, and durability. It offers suitcases, travel bags, and accessories with patented designs, aiming to make every journey more practical and stylish.
Category: Luggage, travel accessories, bags, hard-shell and soft-shell suitcases.
Availability: Available throughout France and internationally via the official website and authorized retailers.
🚚 Shipping, Returns & Refund Policy
- Return period: 14 days from the communication of your withdrawal decision for purchases made on delsey.com.
- Conditions: Product in its original condition, unused, with original labels/accessories. See details here
- Return: Return label provided after request validation via the return portal
- Refund: Full refund, including standard shipping costs (excluding express paid options). Refund to original payment method.
- Processing time: Once the item is received and inspected by the quality service, the refund is processed within approximately 14 days.
🛡 Warranty & After-Sales Service
- Warranty duration: Depending on the model, Delsey offers a commercial warranty of 2, 3, 5, or 10 years, excluding electrical or electronic components.
- What the warranty covers: Manufacturing defects, recognized defective parts (handles, zippers, wheels, trolley).
- Exclusions: External damage, abnormal use, modifications, normal wear and tear, etc.
- After-sales service: You can contact Delsey.com for parts or repairs; for in-store/distributor purchases, the store’s after-sales service may apply.
ℹ️ How to Contact Delsey Customer Service
- Via the official FAQ / Help page: https://fr.delsey.com/pages/faq
- Contact form / phone service: France: 01 34 31 76 46, Monday to Friday 9am–7pm & Saturday 10am–5pm
- Online return portal available the day after delivery: https://fr.delsey.com/pages/retours-et-livraisons
🌟 Commitments & Quality
- Secure payment: Protected via SSL protocol on delsey.com.
- Legal conformity guarantee: In addition to the commercial warranty.
- Free returns: Under the conditions provided if the customer follows the procedure on the site.
📱 Social Media
🌟 Customer Reviews & Testimonials on Delsey Paris
- Trustpilot: ★ 3.2 / 5 based on over 300 reviews – Trustpilot link
Trustpilot rating recorded on September 12, 2025
🔗 Useful Sources
🔍 What is Saferbuy?
Saferbuy is an independent trust service dedicated to e-commerce.
Our mission: guide consumers toward reliable brands and help them shop with confidence.
To do this, we:
- ✅ Verify that products sold online match their presentation (images, descriptions, features)
- ✅ Test and evaluate products to measure their actual quality
- ✅ Audit e-commerce sites and services to ensure transparency and reliability
Our content is neutral, transparent, and focused on user experience.
🛑 We are not affiliated with Delsey Paris.
These items have been audited by Saferbuy and meet our quality criteria:
Frequently asked questions about Delsey Paris
Yes, strong reputation in premium luggage, high warranty, active customer service, generally very good user reviews.
14 days for online orders, subject to conditions.
Yes, after proper return and validation, full refund including standard shipping.
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