1. Why contact Shein Customer Service?​

There are a number of situations in which you may need to contact the​ Shein :

• Order tracking: You want to check the status or location of your parcel. ​
• Payment problems : You have encountered a payment error.​
• Defective or incorrect products: An item does not correspond to your order or is damaged.​
• Returns or refunds: Need help returning an item or getting a refund?​

Fast, accurate contact with customer service can solve these problems efficiently. ​

2. How to contact Shein Customer Service

Shein offers several options for accessing its customer service. Here is a breakdown of the available channels: ​

Shein Free Phone​

Unfortunately, Shein doesn't yet offer a direct toll-free number for contacting customer service. However, you can get help via the other channels mentioned below. ​

Online Chat​

Chatbox is the fastest way to contact Shein customer service. Here's how to use it :

1. Log in to your account on the application or​ Shein.
2. Go to the “Customer Service” section.​
3. Click on “Live Chat” to chat with an agent.​

This service is generally available 24 hours a day. ​

Email and Contact Form​

Shein also offers a contact form on its website: ​

1. Access your Shein account.​
2. Go to “Customer Service”.​
3. Fill in the form with your information and describe your problem.​

Response time is usually between 24 and 48 hours.​

3. Shein Customer Service Quick Response Tips​

To optimize your chances of receiving a prompt reply : ​

• Be clear and concise in your request.​
• Provide all the necessary information: order number, date of purchase, description of the problem.​
• Choose online chat for an instant response.​

Comment retourner un article sur Shein ? 🔄

Explication : Shein accepte les retours sous 30 jours dans certaines conditions.

Solution : Connectez-vous à votre compte, allez dans "Mes commandes", sélectionnez l’article et suivez la procédure de retour en ligne.

Ma commande Shein est en retard 📦

Explication : Les délais varient selon la méthode de livraison et le pays.

Solution : Suivez votre commande sur Shein. Contactez le support si le retard dépasse 15 jours après la date estimée.

Le produit reçu est endommagé ou incorrect 🎁

Explication : Problèmes liés à l’emballage ou erreur d’expédition.

Solution : Prenez des photos et ouvrez un ticket avec le support Shein pour remboursement ou échange.

Je ne peux pas appliquer un code promo 💸

Explication : Codes expirés, conditions non respectées, ou restrictions produit.

Solution : Vérifiez la validité, conditions, et entrez le code avant le paiement.

Comment contacter le service client Shein ? 📱

Explication : Shein préfère le chat en ligne, pas de numéro direct.

Solution : Utilisez le chat sur leur site ou app pour une réponse rapide.

Problème	Explication	Solution
Comment retourner un article sur Shein ? 🔄	Shein accepte les retours sous 30 jours suivant la réception, sous conditions spécifiques.	Connectez-vous à votre compte Shein, allez dans "Mes commandes", choisissez l'article, puis suivez la procédure de retour en ligne.
Ma commande Shein est en retard 📦	Les délais peuvent varier selon la méthode d'expédition et le pays de livraison.	Suivez votre commande via votre compte Shein. Contactez le support si le délai dépasse 15 jours après la date estimée.
Le produit reçu est endommagé ou incorrect 🎁	Problèmes liés à l'emballage ou erreurs d'expédition.	Prenez des photos, puis ouvrez un ticket via le support Shein avec preuve pour obtenir un remboursement ou échange.
Je n'arrive pas à appliquer un code promo 💸	Codes expirés, conditions non remplies, ou restrictions par produit.	Vérifiez la validité du code, les conditions, et assurez-vous qu'il est bien entré avant paiement.
Comment contacter le service client Shein ? 📱	Shein privilégie le chat en ligne, pas de numéro téléphonique direct.	Utilisez le chat disponible sur leur site ou application pour une réponse rapide.

4. Alternatives to Customer Service: Frequently Asked Questions and Shein Community​

Before contacting customer service, consult the FAQ of Shein. It answers many common questions, such as :

• How can I track my order?
• How do I make a return?
• What are the delivery times?

You can also turn to the Shein community on social networks for advice from other users. ​

5. What is Saferbuy?

Saferbuy is an independent platform offering detailed, unbiased reviews of products and services. Saferbuy's aim is to provide consumers with reliable, objective information about the items they wish to buy online. By visiting Saferbuy, you can access in-depth review reports on a variety of products, helping you to make informed decisions before you buy.

View items verified by Saferbuy 

FAQ - Frequently Asked Questions about Shein Customer Service​

What is Shein's free phone number?

No, Shein does not offer a direct phone number. Online chat and the contact form are the best options.

2. How long does it take to receive a response from customer service?

The average turnaround time is 24 to 48 hours via the contact form. Online chat offers instant response. ​

What should I do if I haven't received my Shein order?

If you have not received your Shein order, follow these steps:

1. Check the status of your order: Log in to your Shein account and check the status of your order.
2. Contact customer service: If your order is overdue or you're having delivery problems, contact Shein via online chat or the contact form on their website.
3. Use the dispute resolution platform: If you are unable to resolve the problem directly with Shein, you can access the European Union's online dispute resolution platform by following this link. Shein is registered on this platform with the e-mail address dispute@shein.com.

What are Shein's customer service hours?

Yes, online chat is available 24/7.

5. Can I contact Shein without a customer account?

No, you need an account to access customer service and track your orders. ​

How do I contact Shein customer service?

To contact Shein customer service, you can use the online chat available 24 hours a day via your account on the Shein app or site. If you prefer, you can also fill in a contact form on the Shein website or send an email to dispute@shein.com ​

How long does delivery take at Shein?

Delivery at Shein generally takes between 7 and 14 working days, depending on your location and the delivery method you choose. Times may vary according to periods of high demand or logistical delays.

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