Vinted Reviews, Customer Service, Delivery, Returns, Refunds
Looking for reliable reviews and information about Vinted? Here you'll find all the information you need: operation, customer service, returns, delivery times and refund policy.
Vinted
Founded in 2008 in Lithuania, Vinted is a platform for the sale and purchase of clothing and second-hand items between private individuals. It enables users to sell, buy or exchange items via a mobile application or website.
Category: Fashion, Accessories, Home, Electronics, Children
Description
Vinted offers a wide range of second-hand products: women's, men's and children's clothing, shoes, accessories, home decor, games, books, unopened cosmetics and more.
The platform is acclaimed for its simple operation, low fees and secure payment system.
The model is based on the circular economy: sellers set their own prices, logistics are largely handled by the users themselves, and shipping costs are calculated automatically for each order.
Vinted has no stock - each item is shipped directly by a private individual.
📞 Vinted customer service
Help Center :https://www.vinted.fr/help
Contact formular : https://www.vinted.fr/help/518
E-mail (legal questions only) : legal@vinted.fr
🚚 Vinted delivery times
Seller's delivery time: up to 5 working days after sale
Delivery time :
- National: 2 to 5 working days
- International: 4 to 7 working days
Delivery methods: point relais, Vinted Go, home delivery
👉 How delivery works on Vinted
🔄 Vinted returns and refunds
Buyer protection: covers non-received or non-conforming items
Problem reporting: within 2 days of receipt
Returns procedure:
- Open a dispute via the app
- Return item after validation
- Refund after return confirmation
✅ Vinted product warranty
Vinted does not offer product warranties in the traditional sense, as these are sales between private individuals.
There is therefore neither a manufacturer's warranty nor a commercial warranty provided by the platform.
However, Vinted offers buyer protection that covers certain situations:
- item not received,
- item damaged or not conforming to description.
⚠️ You must report the problem within 2 days of receiving the package for protection to apply.
👉 See the conditions of buyer protection
📱 Social networks
Description
Vinted offers a wide range of second-hand products: women's, men's and children's clothing, shoes, accessories, home decor, games, books, unopened cosmetics and more.
The platform is acclaimed for its simple operation, low fees and secure payment system.
The model is based on the circular economy: sellers set their own prices, logistics are largely handled by users themselves, and shipping costs are calculated automatically for each order.
Vinted has no stock - each item is shipped directly by a private individual.
✅ Vinted product warranty
Vinted does not offer a product warranty in the traditional sense, as these are sales between private individuals.
There is therefore neither a manufacturer's warranty nor a commercial warranty provided by the platform.
However, Vinted does offer buyer protection covering certain situations:
- item not received,
- item damaged or not conforming to description.
⚠️ You must report the problem within 2 days of receiving the parcel for the protection to apply.
👉 See the conditions of buyer protection
📱 Vinted's social networks
📞 Shein customer service
Help center : https://www.vinted.fr/help
Contact formular : https://www.vinted.fr/help/518
E-mail (legal questions only): legal@vinted.fr
🚚 Vinted delivery times
Seller's shipping time: up to 5 working days after sale.
Delivery time :
- National: 2 to 5 working days
- International: 4 to 7 working days
Delivery methods: point relais, Vinted Go, home 👉 How delivery works on Vinted
🔄 Vinted returns and refunds
Buyer protection: covers non-received or non-compliant items
Problem reporting: within 2 days of receipt
Returns procedure:
- Open a dispute via the app
- Return item after validation
- Refund after return confirmation
🌟 Customer reviews and testimonials on the site
- Trustpilot: ★ 3.4 / 5 (based on over 39,000 reviews) Link to Trustpilot
- Positive feedback: ease of use, low price, eco-friendly.
- Negative opinions: difficulties in resolving disputes, some sellers unreliable
🔍 What is Saferbuy?
Saferbuy is an independent service that helps consumers buy better online.
We test products, analyze e-commerce sites and share clear, neutral and verified information.
Our goal: to help you avoid unpleasant surprises, better understand delays, returns or customer service - and spot reliable sites.
🛑 We are not linked to Vinted.
These products have been audited by Saferbuy and meet our quality criteria:
FAQ about Vinted
No, Vinted does not offer a warranty. In the event of a problem, our buyer protection service takes over if you report a dispute within 2 days of receipt.
No, returns are only possible if the item is not in conformity or is damaged. There is no right of withdrawal between private individuals.
Once the return has been validated, the refund will be made within 5 working days.
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