Test results overview
Getting started
Putting it to the test
Value for Money
Packaging
Getting started
Putting it to the test
Value for Money
Packaging and Contents
Advantages |
✔️ Fast, reliable, traceable delivery that meets the promised deadlines. |
✔️ Overall compliance: dimensions, label (composition, care instructions, country of origin) and visuals are generally consistent. |
✔️ Good stability and perceived sturdiness: no adjustments needed, intuitive handling, functional belt, practical pockets. |
✔️ Accessible and professional customer service: consistent, polite, solution-oriented responses, deadlines met. |
Good to know |
✔️ The item arrives wrinkled (due to compression during transport): mainly aesthetic impact upon opening.
|
✔️ Customer reviews sometimes mention a slightly small size: something to anticipate via the size guide/size selection.
|
We tested the NY Threads hooded robe as mystery shoppers.
This dressing gown is presented as a “soft and cozy” indoor garment made of flannel fleece, designed for comfort and relaxation. The product description highlights its practical design (hood, adjustable belt, two pockets), as well as its positioning as a “gift.”
The audit was conducted according to the SaferBuy protocol, under real purchasing conditions, in order to assess the conformity between the product presentation, the advertised performance, and the actual user experience.
Nous avons examiné le protège matelas intégral et imperméable de la marque Utopia Deals. Ce produit est conçu pour protéger votre matelas contre les accidents nocturnes et la transpiration.
Il est doté d'une membrane imperméable en polyester sur sa face inférieure, garantissant une étanchéité optimale.
Le protège matelas intégral peut également augmenter la durée de vie de votre matelas en le protégeant contre l'humidité, l'usure physique et quotidienne et contre les allergènes.
Après une inspection détaillée du produit, nous confirmons que cet article est en totale conformité avec la description fournie par la marque sur son site internet. Tous les éléments annoncés, y compris les matériaux, les dimensions et les options correspondent exactement à ce qui est présenté en ligne. De plus, le protège matelas est utilisable tout de suite après la réception du colis.
Dans l'ensemble, ce protège matelas intégrale de la marque Utopia est une excellente combinaison d'imperméabilité et de confort. Il est recommandé pour protéger vos matelas. Cette marque fait preuve de transparence dans la description de son produit, dans ses photos et dans ses arguments marketing, ce qui en fait un choix recommandé par notre institut Saferbuy.
This bathrobe from Utopia Brands Inc. received a final score of 95/100 and was awarded the SaferBuy badge.
Advantages |
✔️ Fast, reliable, traceable delivery that meets the promised deadlines. |
✔️ Overall compliance: dimensions, label (composition, care instructions, country of origin) and visuals are generally consistent. |
✔️ Good stability and perceived sturdiness: no adjustments needed, intuitive handling, functional belt, practical pockets. |
✔️ Accessible and professional customer service: consistent, polite, solution-oriented responses, deadlines met. |
✔️ Certification Oeko-tex, vérifiée et valide. |
Good to know |
| ✔️ The item arrives wrinkled (due to compression during transport): mainly aesthetic impact upon opening. |
✔️ Customer reviews sometimes mention a slightly small size: something to anticipate via the size guide/size selection. |
We tested the NY Threads hooded robe as mystery shoppers.
This dressing gown is presented as a “soft and cozy” indoor garment made of flannel fleece, designed for comfort and relaxation. The product description highlights its practical design (hood, adjustable belt, two pockets), as well as its positioning as a “gift.”
The audit was conducted according to the SaferBuy protocol, under real purchasing conditions, in order to assess the conformity between the product presentation, the advertised performance, and the actual user experience.
This bathrobe from Utopia Brands Inc. received a final score of 95/100 and was awarded the SaferBuy badge.
The test
1. General information
This women's fleece robe was ordered and evaluated according to the SaferBuy mystery shopper protocol (anonymous order). As an independent testing institute, we carefully evaluated this product, from ordering to use.
It is important to note that our evaluations are in no way influenced by brands. Brands pay for an audit of their customer experience and for the use of our trust badge, but are not informed of when we place our order.
Our evaluation covers the entire customer journey, from product presentation to delivery and receipt. We also analyze the packaging, user experience, and after-sales service, while assigning a value-for-money rating compared to other players in the market.
Ratings are based on a points system, with a maximum of 100 points per section. The final rating is the average of the sections, weighted according to their importance. Details of our evaluation process are available on our website.
2. Delivery (out of 100 points)
ℹ️ Testing delivery provides accurate information about the timing, condition, and reliability of the delivery services offered by brands. Consumers want to be sure that their products will arrive on time and in good condition. By testing delivery processes, we can identify weak points, whether they be delays, damage, or communication issues.
Criteria | Comments | Points earned |
Delivery times | Delivery in accordance with the deadlines announced at the time of ordering. | 50/50 |
Condition of the package upon receiptt | Package intact. Received without any notable incidents.. | 10/10 |
Communication regarding package tracking | Tracking communicated by email/“My Orders” section, functional link, progress status + date displayed. | 40/40 |
Total | 100/100 |
*The maximum number of points is 100 points.
Delivery tracking information is automatically provided after the order is placed and remains accessible at any time from the customer account. The tracking link is functional and provides clear information on the tracking number, delivery status, and estimated delivery date.
No delays or inconsistencies were observed during this stage. The experience is smooth and consistent with the standards expected for an order of this type.
3. First impressions, packaging, and contents
ℹ️ Here we take a closer look at packaging. Sustainability is becoming an increasingly important factor. In addition, sufficient protection of the product must of course be guaranteed. Is the packaging contents complete and does the brand make it as easy as possible to use the product directly?
Criteria | Comments | Points earned |
Product protection | Clean packaging, securely sealed. Slight deformation during drop/pressure tests, with no impact on product integrity. Interior dry, fully protected. | 91/100 |
Packaging sustainability | Stable product, rigid structure, no superfluous components, understated approach. We note the presence of recycling symbols. | 100/100 |
Package contents | All expected elements present, ready for immediate use. | 100/100 |
Instruction Manual and User Guide | Clear care instructions: machine wash cold. Everything is detailed in writing on the product label and available in more than 6 languages. Towels can be ironed. Be careful not to wash this bathrobe at high temperatures.
| 100/100 |
Total | 97,75/100 |
*The maximum number of points is 100 points.
The packaging does the job: it provides adequate protection, although the cardboard box/bag could be slightly reinforced to limit deformation under mechanical stress.
The maintenance instructions are included and accessible. This documentation allows for quick familiarization and limits maintenance errors. All expected components are included. The product is ready for immediate use, with no missing accessories or components to assemble.
4. Getting started
ℹ️ How does the product look visually (shape, color), and what is the quality of the materials used? Is the product well designed? Does its actual appearance match the description on the product page?
Criteria | Comments | Points earned |
Visual appearance of the product | Compliant with visuals, but marked creases + minor variations in finish / minor imperfections with no functional impact. | 80/100 |
Size, dimensions, ingredients, and composition | Compliance as advertised, contractual photos, clear labeling (origin, composition, care instructions) consistent with the product description. | 100/100 |
First steps | Immediate use, stable, solid, meets expectations for use. | 95/100 |
Well-designed product? Installation, uninstallation? | Stable and reassuring design. Note: product was very wrinkled due to compression during transport. | 95/100 |
Total | 92,5/100 |
*The maximum number of points is 100 points.
The dimensions measured correspond to the information provided in the product description. The label clearly states the composition, country of manufacture, and care instructions. The information is complete and consistent with what is advertised. The item generally corresponds to the images shown online. However, there are some noticeable creases and a few minor imperfections in the finish, which do not affect its use. These elements are more a matter of presentation than a functional defect.
The product inspires confidence with its stability and cut, although the significant creasing upon opening, caused by compression during transport, slightly detracts from the initial experience.
5. Practical test: Does the brand deliver on its promises?
ℹ️ In this section, we document the results of our practical tests and determine whether the products live up to the brands' claims. Are the marketing arguments and advertising promises justified?
Criterion observed | Comments |
“Super soft flannel fleece” | Sensory claim. The material is indeed soft to the touch. Promise deemed acceptable, as it is subjective and not absolute. |
“Versatile bathrobe for everyday use” | Recommended use. The format, layout, and design are consistent with this use. Promise deemed acceptable. |
“Adjustable belt for a secure fit” | Simple and observable functionality. Promise confirmed. |
“Unmatched comfort” | Absolute superlative. The argument is perceived as purely marketing-driven due to a lack of comparative evidence or concrete data. |
“Spacious pockets for everyday items” | Observable functionality. The pockets can indeed be used to store small items. Promise confirmed. |
“Oeko-tex certified” | Certificate verified and validated. |
The product description is based mainly on subjective claims or claims of use, which are acceptable in the context of casual wear. However, several strong or superlative statements (“premium quality,” “unmatched comfort,” “perfect warmth”) are not supported by measurable data or documented evidence.
These factors do not prevent a satisfactory user experience, but cannot be considered proven according to the SaferBuy protocol criteria.
The score for this part is 92/100.
6. Value for Money and Consumer Reviews
ℹ️ In this section, we analyze prices in the sector and compare competitors' rates. We also study customer reviews collected on recognized platforms in order to better understand and evaluate the brand's reputation.
Arguments | Comments | Points earned |
Value for money | The retail price (around €14.99) is lower than average (between €26 and €32). Its perceived high quality and price positioning justify this very good value for money rating. | 100/100 |
Analysis of customer reviews | Average rating of 4.5/5 based on over 5,000 reviews on Amazon. Negative reviews mainly focus on size. | 87/100 |
*The maximum number of points is 100 points.
The product has an excellent average rating (4.5/5) based on a large number of reviews, indicating high overall satisfaction.
Regarding negative reviews left by customers over the last 3 months:
Some customers complain that the bathrobe is too small.
Positive reviews highlighted by customers over the last 3 months:
Customers are satisfied with the softness and quality of the robe. They describe it as cozy, with a pleasant texture. They also appreciate its warmth, which allows them to turn down the heating. Customers mention that the size is correct and consistent. In addition, they are also satisfied with the colors and value for money. However, opinions are divided on the cut.
7. After-sales service evaluation
ℹ️ In this section, we evaluate contact with customer service, including ease of access, responsiveness, and professionalism of the team. We also check whether brands honor their commitments regarding warranties, return policies, and refunds.
We didn't need to request tracking numbers: all delivery information was provided automatically when the order was placed, which inspires confidence and reassurance.
Accessible, professional, and responsive customer service.
Personalized, solution-oriented responses consistent with the stated policy. This part of the customer experience is managed by Amazon.
Customer service scores 100/100.
8. Conclusion and overall rating
Criteria | Pondération | Points Obtenus |
Delivery | 10% | 100 |
Packaging and contents | 10% | 97,75 |
Waiting and first impressions | 10% | 92,5 |
Practical testing and brand promises | 35% | 92 |
Analysis of customer reviews | 10% | 87 |
After-sales service analysis | 10% | 100 |
Value for money | 15% | 100 |
TOTAL | 95/100 |
*The maximum number of points is 100 points.
This women's fleece robe from Utopia Brands Inc. delivers a very satisfactory experience, scoring 95/100 overall and receiving the SaferBuy badge. This rating reflects an overall satisfactory performance according to our test criteria. The trial period took place in 01.26 and can be found in our database under license number 2026121. Further information on our testing procedure can be found at saferbuy.fr
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How does SaferBuy evaluate products?
Our tests are conducted exclusively under real-world conditions, allowing us to examine each product's characteristics in detail. For more information on our testing method, Click here.
