1- Why contact Amazon customer service?

There are many situations in which contacting Amazon customer service is essential. Here are the most common reasons:

• 📦 Late, lost or incomplete delivery
  Waiting for a parcel that never arrived? Tracking not moving? Amazon can launch an investigation immediately.
• 💳 Payment or invoice problem
  Payment refused, unknown debit, refund pending? Amazon's after-sales service can help.
• 🔁 Return or defective item
  A broken product or one that doesn't fit? Amazon offers quick and easy returns.
• 🔐 Account blocked or hacked 
  If you have lost access to your account or any suspicious activity is detected, please contact Amazon as soon as possible.
• 🎬 Problem with Amazon Prime, Prime Video or Kindle
  Whether it's an unwanted subscription, an unavailable movie or a bug, Amazon support has you covered.
• 🛑 Report a scam or phishing attempt
  Received a fake e-mail or suspicious SMS? Amazon customer service can tell you if it's fraudulent.

👉 Tip: Most of these requests can be resolved more quickly via Amazon chat, accessible from your customer area.

2. How do I contact Amazon Customer Service in France?

Amazon offers several ways to answer your questions or solve your problems. Here are the available options:

2.1 Contact Amazon France by phone

The most direct way to speak to an advisor is to call the free Amazon customer service number in France:

📞 08 05 10 14 20

This service is available every day, from 6 a.m. to midnight. Prepare in advance:

• Your order number.
• Details of the product concerned.

2.2 Contact Amazon via Online Chat

If you prefer quick, written assistance, online chat is an excellent option:

1. Log in to your Amazon account.
2. Go to the “Your orders” section.
3. Click on “Need help” to access the chat.

Amazon advisors are responsive and ready to answer all your questions.

2.3 Contact Amazon by e-mail

For complex problems or those requiring documentation (such as a warranty claim), you can send an email to customer service. To do this, use their contact form available on the official website.

3. Frequently Asked Questions about Amazon Customer Service

Do you have specific questions? Here are the answers to the most frequently asked questions:

3.1 What is the telephone number for Amazon French customer service?

📞 08 05 10 14 20 is the official toll-free number for customer service in France. 

3.2 Can I contact Amazon without being logged into my account?

Yes, but for faster assistance, we recommend that you log in so that the advisor can access your information directly.

click here to access the Amazon France after-sales service page.

3.3 How do I get a refund on Amazon France?

• Log on  to your account.
• Go to "Your orders".
• Select the item concerned and click on “Request a refund”.

4. Tips for fast, efficient assistance

4.1 Prepare Your Information Before Contacting Amazon

• Order number.
• Product details or problem encountered.

4.2 Use the right channels at the right time

• Prefer chat for quick questions.
• Avoid calling at peak times (6pm-8pm).

4.3 Always check Official Sources

Don't Google “Amazon number” without checking the source. Many fake numbers are circulating online. Trust sites like Saferbuy or the Amazon site itself for official links.

Read also : 

SMS scam: How to spot and avoid fake delivery messages in 2025

Scam Info ANTAI: How to spot fake SMS fines and avoid the scam

5. How to Avoid Scams by Searching Amazon Customer Service?

Amazon never asks for your bank details by phone or email. Here are a few tips to avoid scams:

• Check that the site begins with https://.
• Contact Amazon only via their site (amazon.fr )or the numbers provided in this article.
• When in doubt, use a tool such as Saferbuy to check the reliability of links and contacts.

6. Solving common problems with Amazon

6.1 Delivery problems

If your parcel is late or lost, log in to your account and select the order concerned. Click on “Delivery problem” for assistance.

6.2 Returns and refunds

Amazon makes returns easy: download a returns label and drop off your package at the nearest relay point.

6.3 Blocked or hacked account

Contact Amazon immediately via chat or phone. Change your password and activate two-factor authentication to protect your account.

Colis Amazon en retard / perdu 📦

Explication : Retard transporteur ou erreur d’aiguillage.

Solution : Dans « Vos commandes », cliquez sur « Problème de livraison » ; si besoin appelez le 08 05 10 14 20.

Remboursement Amazon en attente 💳

Explication : Délai bancaire après retour enregistré.

Solution : Patientez 5-7 jours ouvrés ; sinon contactez le chat avec le numéro de retour.

Article défectueux / incorrect 🔧

Explication : Erreur d’entrepôt ou produit endommagé.

Solution : Ouvrez un retour gratuit sous 30 jours via « Vos commandes » ou demandez un remplacement.

Compte Amazon bloqué / piraté 🔒

Explication : Suspicion de fraude ou connexion inhabituelle.

Solution : Appelez immédiatement le 08 05 10 14 20, changez votre mot de passe et activez 2FA.

Question sur Amazon Prime ⭐

Explication : Facturation, essai gratuit ou résiliation.

Solution : Gérez votre adhésion dans « Prime » ; contactez le chat pour un remboursement si éligible.

7. Why choose Amazon for your online shopping?

Amazon is known for :

• Responsive, efficient customer service.
• Advantageous return policies.
• Assistance available 24/7.
• Excellent customer experience.

Conclusion: Contact Amazon the easy way

Contacting Amazon customer service has never been easier. Whether you choose to call, chat or email, follow our tips for fast, efficient assistance.

Check out our other articles for more tips on secure online shopping and best practices for avoiding scams.

FAQ: Frequently asked questions about Amazon customer service

1. How do I contact Amazon customer service by phone?

To contact Amazon in France by phone, call 📞 08 05 10 14 20 (free from a landline). You can also request a call back via your Amazon account by following these steps: “Customer service” > “Contact us” > Choose a subject > “Phone”.

2. Can I contact Amazon by e-mail?

No, Amazon does not offer an e-mail address for customer service. However, you can use their online chat or contact form to ask questions or report problems.

3. How do I report an order problem on Amazon?

Log in to your account, go to “Your orders”, choose the order concerned, then click on “Problem with order”. Select an option (refund, return, etc.) and follow the instructions.

4. Amazon offer customer service in French?

Yes, Amazon customer service is available in French. You can reach them by phone, chat, or via their app, and all communications will be in your language.

5. What are the opening hours for Amazon's customer service?

Amazon customer service is available 24/7 to answer your questions and solve your problems, either by phone or online.

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